The future is coming and the current world is changing to keep up with it. Artificial Intelligence (AI) refers to highly developed systems that can be programmed to do something – which is perfect for the working world. AI can be used for recreational activities, but it can also help out tremendously in the workplace.
As AI becomes more attainable for more businesses, the workforce is bound to see some growth and feel empowered thanks to the capabilities of these machines and programs.
1. Solutions for Monotony
Many jobs involving physical labor could be considered monotonous or mundane. They don’t challenge people’s brains, and many workers may risk hurting themselves to do their jobs correctly.
To protect human lives from becoming endangered, AI can be programmed to take care of much of the simple physical labor that workers currently do. AI can streamline labor-intensive jobs like packing boxes and loading trucks.
While this occurrence might sound like it leaves people out of jobs, it does quite the opposite – it lifts those employees up. They are now free to complete higher-priority tasks, and they may even find a job supervising the robots that do all the heavy lifting for them.
2. Create More Jobs
With AI to do easy jobs, the need for middle management is shrinking. Even though it sounds bleak, the presence of AI actually creates more jobs. Entry-level skilled workers can retain more autonomy over their actions and job descriptions.
Because AI can make predictions and decisions based on small things, entry-level workers can be given more thought-provoking tasks. These jobs will allow them to perform tasks that mean something to them rather than do something that doesn’t require much attention or effort. It might also mean higher base pay for those in entry-level positions.
3. Streamlined Scheduling
AI can help with scheduling purposes in the workplace. Without having to worry about fitting things into their schedules, employees can go about their day and simply follow what tasks have been given to them.
Employees can save up to five hours of busywork just by handing their scheduling off to artificial intelligence. With this form of streamlined scheduling, employees can feel at ease and always know what to do next. All they need to do is check their schedule – and if there’s an issue with anything the AI has created, they can always adjust it manually.
4. Hiring Process
AI can also speed up the hiring process. What may have taken a long time in the past can be swift, thanks to the advancements of AI. For example, AI can sift through resumes and look for keywords or certain qualifications.
AI makes it so much easier to sort through resumes, and they can even send a quick rejection email to the applicants you decide not to move forward with. This streamlined hiring process can allow HR and other valued members of the workplace to focus on their other tasks rather than sorting through dozens of applicants when they only want to view the best.
5. Monitor Quality
AI can monitor the quality of conversations in your workplace on all levels. It can be tremendously helpful, thanks to automatic call recording and transcriptions. Your employees can learn more about what they’re doing right and what they need to change.
You can use these automated notes to help train both existing and future employees on new features and new tasks that they might need to get used to.
You can also use it to monitor the quality of a job your employees are doing. If one employee isn’t doing well, you might want to spend more time training them in a certain job area. Alternatively, you can switch one employee to a different progression path if they seem to be doing better elsewhere than their assigned tasks. All in all, it helps people grow in their careers.
6. Improved Training
AI can be trusted to train new recruits without leaving out any information or showing any biases. It’s an excellent replacement for human beings, who may make mistakes while teaching people.
With AI, you can choose to have each individual train at their own pace. Advanced AI may be able to detect where many trainees are falling short. From there, an AI program can better supplement new workers with additional material that can help them grasp certain concepts.
AI can also help in other areas than just the onboarding process. It can send someone information about a client before meeting with that client. For those working in sales or other fields where they need to speak up a lot, having an AI send them detailed info about the people they’re going to speak to can be a lifesaver. Eventually, employees will work past these difficulties and shine like they’re meant to.
7. Self-Service Channels
People are independent. They want to solve problems themselves if they can.
With that in mind, AI can be used as chatbots to help customers navigate through your website. While customer service is important, so is allowing your potential customers to make their own decisions. An estimated 90% of people value customer service from a brand.
Chatbots can give automatic responses that can either answer a person’s question or lead them to ask more intense questions. Then, your customer service support can jump in and talk to them. It’s great for your customer representatives, too – they can prioritize the people who have questions that aren’t easily answered on your website.
8. Work Processes Will Change
When AI is implemented at a grand scale, work processes are bound to change. It will be challenging to adjust to a new type of workflow at first, but in the long run, it could mean less work for people on every rung of the ladder.
Investing in AI allows you to fill in any gaps left behind when people are doing work for high-quality jobs. Employers should know exactly how things might change soon, and they can prepare their teams accordingly.