Posts tagged with "services"

Travel illustration by Samantha Miduri for use by 360 Magazine

3 Ways Technology Will Change How We Book Travel

The travel and hospitality sectors are in the midst of a massive technological transformation that will affect how you book travel and stay at hotels moving forward. Tech savvy customers will come to expect the convenience that artificial intelligence brings. This vision is what I like to call ‘high-tech automation with high-touch personalization and customization.’

Here are three mega-trends leading the way toward realizing this vision:

Artificial Intelligence Will Personalize Your Travel Booking Experience 

Online travel agencies (i.e. Expedia, Booking, or my company HotelPlanner) are working toward becoming smarter, more seamless and more personalized and customized than ever before. Access to increasing amounts of data is transforming the customer experience for online booking, allowing for smarter search functionality and better tailored results for each unique customer.

As for the top customer concerns of price and flexibility, the solutions brought by AI can lead to enhanced hotel inventory connectivity to deliver better price accuracy and more real-time options to fit any budget.

For example, the hotel booking engines of the future will already know you want a hotel with a good gym or pool, that’s pet friendly or eco-friendly, or has some other amenity, feature, or price point that’s important to you.

Voice-Enabled Services Will Grow With the Rise of the ‘Internet of Things’

AI-driven advancements in natural language recognition are making voice search the industry’s next big trend. Voice activation will continue to expand with the rise of the Internet of Things and smart homes, smart cars and smart offices.

For example, at the height of the pandemic, my company launched what we believe is the next generation of call center customer service:  a 24/7 global gig-economy based call center connected to customers through AI-enabled VOIP. This voice-enabled technology allows us to connect the right customer with the right agent to provide personalized service, and to convert more sales of course.

And now you can even use Alexa to make a hotel reservation. (Give it a try and please email your feedback to feedback@hotelplanner.com).

Big Data & Predictive Analytics Will Know You Better Than You Know Yourself

Data is king, but only if you know how to interpret the data in real-time for ‘actionable intelligence’ as they say in the military. Travel technology firms and hotels will employ predictive data analytics and advanced machine learning solutions to anticipate and then deliver more bespoke services based on each customers’ unique needs and wants.

For example, at hotels this might include contactless check-ins, Alexa devices in your hotel room, or perhaps the hotel gym’s personal trainer offers you a free session since the hotel already knows that health & fitness is important to you.

For online travel agencies, they will focus on a more personalized user experience to engender your customer trust and loyalty. So when you go to search for a hotel, the site already knows exactly the type of hotel you want based on previous bookings or your unique digital footprint.

These are just a few examples of how technology is rapidly evolving to meet the current and future needs of travelers who are now expecting a more tech-savvy and personalized experience.

Written by John Price, Co-Found and CIO, HotelPlanner

 

John Price headshot via Christine Lenzo for use by 360 MAGAZINE
Business woman article illustration by Kaelen Felix for 360 Magazine

Ask Better Questions

Advice from a Researcher on How to Make Research Your Business’s Superpower

By: Kirsten Lee Hill, PHD.

When I talk to people about research, the first thing I notice is that almost everyone is doing research–they just don’t call it that.

Put simply, research is creating an intentional plan to answer a question you have, and then putting it into action. As a business owner, I’m willing to bet that you have questions you would like answered. Questions like:

  • How are people experiencing my products/services?

  • Does my product/service work?

  • How can I improve my product/service?

On a daily basis as you continue to run your business and make decisions about growing or pivoting, you are using information to answer these types of questions. Every time you ask a customer for feedback, send out a poll, or look at records to make decisions about products or services–that’s research!

The quality of the information you get is only as good as the quality of the questions you ask. The key to good research is asking good questions, and crafting good questions is both an art and a science.

To create a good question, you have to get specific about what it is you want to know.

Have you ever asked a client or customer if they are “satisfied?” Or, has anyone ever asked you if you are “satisfied” with their product or service?

Personally, it is my least favorite question, and one that I never ask.

Here’s the thing–I never ask if someone is satisfied because I don’t care. Not asking is strategic. To me, that question is a waste of space (and my clients’ goodwill), and I want to use space and goodwill on important questions that matter to me. Big, vague words like “satisfaction” are not helpful in evaluating my work or making decisions.

What does it even mean to be satisfied?

In some sense it means that I generally did a good job or a bad job. But, I don’t make decisions based on ambiguous terms. I want specific insights to drive my business.⁠

Specific insights come from specific questions.

So, instead of asking if someone is “satisfied” for if they “liked” your product/service, choose an area(s) of feedback that would provide meaningful information. Perhaps you want to know if your product was useful, made something easier, or fun. If you’re selling a new shirt and people say they hate it, that’s not helpful. Instead, ask specific questions about the color, fit, and fabric so that you can take action on the feedback.

Questions are powerful tools that can provide you with information to make important decisions. Don’t waste them.

To learn more about Kirsten Lee Hill, visit her website.

Lauren Rottet courtesy of Sarah Fletcher for use by 360 Magazine

Rottet Studio Acquires Houston Headquarters

Houston architect and interior designer Lauren Rottet, closes on property for a new Houston headquarters, Rottet’s plan includes designs for new construction along with restoration of an historic building

Lauren Rottet, FAIA, FIIDA, internationally celebrated architect, designer and founding principal/president of Rottet Studio, has closed on two adjacent properties totaling 1.72 acre located in the Briar Hollow neighborhood, which encompasses a house by iconic Houston architect Howard Barnstone built in 1960. Noted for his modernist style, Barnstone’s clients included Houstonians John and Dominique de Menil, who funded the Rothko Chapel, which was also designed by Barnstone with Eugene Aubry and Philip Johnson.

Houston’s population has grown exponentially in the past decade, as noted in the recent 2020 census and Rottet’s investment in her hometown is no coincidence. During the pandemic she decided to take steps in the development of her own property and purchased these unique lots with plans to restore the Barnstone structure as well as build an adjacent office. “We don’t want our new building to look like we’re trying to match a mid-century modernist style,” says Rottet about her concept for the new build, adding, “We want it to be constructed of glass because the site is so beautiful.” The remodeling of the Barnstone-designed three-story house, which was modeled on Mies Van Der Rohe’s Farnsworth House, will include a space that will serve as a showroom and accommodate furniture and accessories from the Rottet Collection. The new building is being envisioned as a new iteration of a hybrid office and will also include space for Rottet Studios’ design team and administrative staff. While Rottet does not anticipate everyone coming into the office every single day, “We need a desk for everybody, as well as a parking space,” she states. Detailed plans for the property are pending. Purchase price undisclosed.

About Lauren Rottet/Rottet Studio

Lauren Rottet is the Founding Principal and President of Rottet Studio, an international architecture and interior design firm, recognized as one of the Top 3 Most Admired Design Firms in the World. Their extensive portfolio of residential, hospitality, corporate and maritime projects for the world’s leading companies and brands, includes: Goldman Sachs, Disney, BGC3, New York Stock Exchange, Target, Four Seasons, Langham, Starwood, Marriott, Hyatt, Hilton, Belmond, Viking Ocean Cruises and more. “Rottet is facile whether it’s a client’s private home or a million-square-foot project. I am not sure I have seen someone who is as skilled in such a wide vernacular of design styles from contemporary minimal to elegantly traditional in such an authentic manner.”– from Authentic Design, Paul Goldberger.  Rottet’s product designs have received many accolades, including Interior Design’s Best of Year, four gold medals for Best of NeoCon and four Chicago Athenaeum Awards.  She serves on the board of the Contemporary Arts Museum Houston.

Learn more about Lauren and Rottet Studio by checking out their website here.

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Things to Look for Before Shopping Medical Supplies Online

Aside from the expertise in the medical field, one of the other most important aspects of any medical practice or business is the equipment and supplies. Shopping for these tools can be a hassle when you are not sure what to look for or where to look for, but that is a problem easily solved. The most important part is knowing what you need and what is going to help take your medical business to the next level.

Aside from the actual supplies themselves, you need to figure out what goes into the buying process. Making the right decisions can save you time and money that can be used for other areas of your business or practice. Check out these tips to learn what to look for.

Reliability and Trustworthiness of a Seller

Finding inexpensive medical supplies might seem like a blessing while browsing around online but it could end up hurting you in the long run. Cheap supplies or unreliable sellers could end up costing you more time, money, and headaches than sticking with trustworthy sellers. You want to find a reliable, and trustworthy source for supplies. This means one that has reviews and extensive research on products too. The legitimacy of your business can hinge on the quality of the tools you use. Similarly, if you want to be seen as a medical business that people would love to do business with, then you need to provide them with the care they need and this comes with finding sellers that are only providing the best supplies.

Costs and Expenses 

As mentioned, costs still play a factor. Whether they are too high or too low, there is always something to consider. Paying for quality is usually a fairly true statement, especially with medical supplies, but it does not always mean you need to go broke trying to get everything you need. On the flip side, you cannot expect to find everything you want for well under your budget. It is best to understand that there is a good middle ground between paying the right price (or a little more in some cases) to get what you need but to also set a budget and plan exactly how much you need. Consider cross-referencing prices of products from different suppliers and getting things in bulk that can allow you to cut down on paying on a per-product basis.

Protection and Warranties

A lot of expensive and delicate supplies or equipment is intended to last as long as advertised, but that is not always the case. In an ideal world, we would be able to buy one product than not have to replace it for a very long time. This does not happen so it is good to get the warranties offered for shipments and products. For the products themselves, it is a good idea in case the product is defective, breaks, or is generally not as listed. It is also important to hold shipping and delivery companies responsible for their part in providing the supplies you order in a safe manner. Hospitals and other medical practices need supplies fast and in good condition, so there should be no room for error when it comes to this and you should see if this is something you can get.

Contracts and Other Potential Partnerships

This depends a lot on the size and scope of your medical business or practice, but a lot of suppliers offer products and deals through contractual agreements or partnership programs. This is just meant to ensure that they have you as a dedicated customer and can supply you for a determined amount of time. This may be a reliable alternative to buying supplies from different companies and can help you develop a strong relationship with a reliable seller. The benefits are great and they can offer you deals on many products or help you find the best possible options. The earlier tip about reliability and trustworthiness is furthered by this as these vendors can help review products in support of your business goals and budget concerns.

Before purchasing any kind of medical equipment or supplies, you need to make some very important considerations. All of the points listed are things that you need to consider before purchasing because they can help you stay within budget, ensure that you are getting the proper supplies, that they are in good quality, and the vendor/seller is of good reputation. With this information, you can make informed and smart decisions that will help you and your practice succeed.

Getting Rid Of That Online Spam: Best Anti-Spam Services

Every business which goes digital today knows the dangers of spam and its possible impact on the website’s operations. While fake bots write bad reviews or give one’s site bad scorings, there are some heroes ready to save your online presence from being a nightmare. These heroes are nothing else but the anti-spam services which are easy to install and maintain and the results of which usually outstand the client’s expectations.

If you are one of the businesses struggling with the spammers’ attacks and would like to protect yourself against such activities, there is a possible solution. And this is cleantalk.org which is considered to be one of the best anti spam service on the swathes of the Internet. In this article we will talk what makes anti-spam service so important for proper business’s operations in the digital world, so stay tuned!

How To Protect Oneself Against Spam Online

Spam may take a number of forms and manifestations. To begin with, there is an old junk mail which comes into being after spammers hack someone’s list of emails and use this for personal lucrative benefits. There is also a web spam known as a manipulation on the website ranking in the search engine. In this case, no SEO optimization is concerned but rather sneaky and unfair tricks.

Here is how anti-spam service may help to protect your company’s website from unwanted spamming:

•automatic screening of user’s behaviour: by tracing one’s users behaviour, the system concludes whether this behaviour reminds this of the bot or a real person. In the former case, the system will then prevent its activity and thus exempt the website from the potential spammer;

•junk-email filters: in many situations, though, service allows you to access logs of all the processed requests in order to check results of the filters and ensure that not a single of the e-mails was mistakenly considered as a junk one. Such a combination of efficient automatic checks as well as personal scamming through gives almost 100% accuracy;

•statistics analysis: in order to be able to make proper managerial decisions, one should always have figures to rely on. Therefore, for any service it is necessary to give managers the ability to see the data on spam activity for Countries, IPs, IP networks and emails.

To wrap things up, digital world is full of dangers when it comes to spammers and improper website behaviour. However, there are always possible solutions in the forms of specially designed services ensuring spam checks and analysis. These services help businesses which went online to make sure that their online activities are not subject to the interference of the fake bots and foes.

Pirelli Supplier Awards 2018

Sustainability, innovation and quality of service were the key elements for the Pirelli Supplier Awards 2018, the annual occasion when the Company awards 9 suppliers from its global supply chain of over 10,000. The Supplier Awards reward those suppliers who shine for their ability to make the Pirelli supply chain even more sustainable and enhance qualitative excellence, making Pirelli’s products more High Value, in line with the Group’s strategy.

Today the awards for the suppliers who distinguished themselves over the last year were presented by Chief Purchasing Officer, Matteo Battaini and the Chief Sustainability and Risk Governance Officer, Filippo Bettini, at a ceremony at Pirelli’s headquarters in Milan. The awards were given to nine suppliers in the areas of raw materials, services and machinery.

In the 2018 edition, the most frequently seen factors include innovation, quality of service and sustainability, which had its own specific award. Pirelli’s supply chain has been constructed to guarantee product innovation, process digitalization and long term competitiveness, where respect for the environment and attention to the value of people are considered a primary levers of growth.

Pirelli’s efforts towards a sustainable purchasing strategy were recognized by the confirmation that Pirelli’s supply system was in compliance with the UNI ISO 20400 rule, conferred in February 2018 by SGS Italia S.p.A. – one of the leading companies globally for inspection, verification, analysis and certification services. Pirelli is thus the first company in the automotive industry to have received this confirmation of compliance. The ISO 20400 constitutes the most important international guideline in the matter of supply chain sustainable governance, where the economic, social and environmental responsibility are integrated into the Company’s strategies, organization and purchasing processes.

The winners of the Pirelli Supplier Awards 2018 include:

Glanzstoff Sicrem Spa (Italy), suppliers of textile reinforcements – awarded for the criteria of “Quality” and “Speed”, plus the prestigious Sustainability prize, which the company deserved because it produces rayon using only cellulose from plantations certified for sustainable agro-forestry management;

JSR Corporation (Japan), a supplier of synthetic rubber awarded for the criteria of “Innovation” and “Service Level”;

Thai Eastern Innovation Co., Ltd (Thailandia), PT. Kirana Megatara Tbk (Indonesia) and PT. Prasidha Aneka Niaga Tbk (Indonesia); all suppliers of natural rubber awarded for “Quality” and “Service Level”;

VMI Holland (Holland), a supplier of tire assemblers and machines for semi-processed components for the criteria of “Quality” and “Global Presence”;

MDM (Italy), an integrated marketing and communication agency awarded for the criteria of “Innovation” and “Speed”;

APPIAN (USA), a supplier of the Business Process Management platform and related consultancy services awarded for the criteria of “Innovation” and “Speed”;

Warehouse Service, Inc. (USA), a logistics services supplier awarded for the criteria of “Speed” and “Innovation”.

Matteo Battaini, Chief Purchasing Officer,commented: “Pirelli has built its business model, focused on High Value, on product innovation and process digitalization. To pursue this strategy it is not only necessary to choose suppliers that are leading companies, but also to build with each of them a partner relationship. It is essential that they share values such as innovation, quality, customer care, product and process sustainability and attention to brand value. And, in an ever more dynamic market context, goals must also be shared, such as cost rationalization, speed of adapting to new technology and implementation of best practices in sustainable management. Today Pirelli’s procurement involves the management of around 10,000 suppliers for a total expenditure of 3.2 billion euro in 2017, mainly on raw materials (46%), services (36%), machinery (13%) and consumption materials (3%).”

Clinic of Kohll’s

Preventative Medical Clinic of Kohll’s Pharmacy … Non-Surgical Beauty is on the Rise for Patients on the Go!

Study: On average, women spend more than $313 a month on their appearance. For millions of Americans, it’s not just products, but procedures keeping them looking good.”It’s addicting. You start with Botox, you want a little more you realize how fast and easy it is” said Bobbie Vetock, clinic director at Preventative Medical Clinic of Kohll’s Pharmacy and HomeCare.

Treatments like Botox helped to boost business at the clinic off 114th & Dodge. Vetock says sales have doubled in the past two years.According to a study done by One Poll for Groupon, the average woman spends about $313 a month on her appearance.That adds up to $3,756 a year, and more than $225,300 over a lifetime.​Vetock tells me the most popular procedure at her office is Botox because of the quick results and minimal amount of time spent on the procedure.”People are coming on their lunch breaks, scheduling appointments over lunch. You can be in and out of here in 15-45 minutes, and look different,” said Vetock.

Another popular service available at Preventative Medical Clinic of Kohll’s Pharamacy: Many of us can point to any part of our body to find some unwanted fat. And for those who have extra fat on their chin, you’re in luck. Preventative Medical Clinic of Kohll’s are using treatments, such as Kybella, to tighten the chin area. Preventative Medical Clinic of Kohll’s Pharmacy was one of the first in the Nebraska to offer Kybella, a drug that helps to dissolve fat below the jawline in order to minimize the appearance of a double chin.​”It really revolutionized the treatment for saggy chin, or chin that has unwanted fat” said Justin Kohll V.P.  Patients don’t go under the knife. Kybella is injected into the chin area to get rid of the unwanted fat.​​

SculpSure is another popular procedure drawing patients to clinics around the Omaha metro area,It’s a non-surgical fat-reduction treatment that uses controlled cooling to eliminate stubborn fat that resists all efforts through diet and exercise.