Posts tagged with "customer satisfaction"

illustration by Alex Bogdan for use by 360 Magazine

Best CBD Oil for Pain: Top Brands in 2021

Cannabidiol (CBD) oil is obtained from cannabis plants. The natural cannabis molecule has been popular for decades, and since pain has increased the death rate, globally, everyone is looking for a solution from CBD products. The pain is brought about after a long day in school, at work, or through workouts. But this should not be your reality. Stay put and follow our guide for solutions. It’s advisable to consume the prescribed over-the-counter pain relievers for your tired joints or muscles, but there are organic and natural alternatives to consider.

Top 5 CBD Oil Brands for Pain

How Do We Identify The Best CBD Oil Brands

To get the right CBD oil, you need to use several evaluating criteria. In response to the demand for CBD, the majority of people have turned to sell this product to help users meet their health conditions. Do keep in mind that counterfeit products can jeopardize your health. Therefore, consumers are advised to be mindful of the kind of CBD brands they select.

CBD oil extracted from hemp contains limited or almost no THC. This type of compound results in psychoactive effects. If you don’t take a keen interest in what you’re purchasing, there are high chances you’ll end up buying products that contain large amounts of THC from certain brands. You don’t get to reap CBD health benefits, causing undesirable side effects.

Most people who have experienced the tinctures claim it is one of the best CBD products in most countries. Researchers are still carrying out more studies that support its potential benefits. The following are some of the criteria you’ll need to follow before purchasing to get the best CBD oil for relieving pain.

CBD type

CBD comes in different types; isolate, broad-spectrum, and full-spectrum extract. Isolate CBD has CBD as the only active ingredient. Then the broad-spectrum and full-spectrum have CBD compounds and other elements, they incorporate various ingredients which makes them more effective than the isolate. However, people tend to react differently to these extracts.

  • CBD isolate: this is a pure form of CBD.
  • Full Spectrum CBD: Contains all-natural phytochemicals that are found in hemp plants like other terpenes, oils, and cannabinoids. Moreover, there is limited tetrahydrocannabinol (THCs), which are psychotropic compounds that have a “high” effect.
  • Broad-spectrum CBD-they Contains phytochemicals found in cannabis plants that contain less or no amount of THC, similar to full-spectrum CBD. However, some products contain very small amounts of THC.

Studies show that THC, along with CBD, produces an entourage effect, combining the two cannabinoids is more effective than taking them individually. Simply put, full-spectrum products are much more useful for pain relief than isolate CBD-only products.

Hemp Source

Hemp can be grown anywhere in the world under any climate condition. Meaning that brands can source out these plants from anywhere across the world. Note that the only way to get the best and high-quality CBD oils is from the US or EU. These areas have controlled farming practices, the soil used has no insecticides, pesticides, or other chemicals that might cause harm to consumers’ health.

Ingredients

When searching for a good CBD brand, look at its sources and how honest it is with the ingredients used during manufacturing. If the company you are following no longer publishes such information, it’s a red flag.

Let’s assume you are looking for a product that cures joint pain. Find good quality CBD oil. However, it is advisable to fix the pain relief process with additional ingredients such as the essential oil Arnica. Also, warming or even cooling ingredients such as menthol can provide a sensation of dullness

Extraction Method

The extraction method involves the use of some solvents to extract CBD and other compounds from the hemp plant material. Carbon dioxide is the gold standard for the production of CBD.

The CO2 solvent used turns the gaseous state into a liquid and penetrates the plant to extract CBD. Eventually, CO2 is extinguished, leaving a viscous oily extract. Other extraction methods include alcohol (tincture) or olive oil. During this process, avoid CBD oil made from butane. This solvent is cumbersome and can leave toxic residues on the oil floor if not handled properly.

Potency

The more the potency the faster the effects. These types of CBD oils are measured in milligrams to give a clear indication of CBD contained in the dosage. One of the advantages of CBD oil is that consumers can adjust the amount according to their needs; you can either choose to adjust or reduce it according to your preference.

A stronger CBD yields greater benefits, but consuming either a lower or an average amount of CBD gives new users more flexibility in adjusting their dosage gradually as per their needs, taking strong CBD in huge amounts may lead to harmful and unnecessary side effects to the consumer.

Brand Reputation

A well-trusted brand should ensure customer satisfaction, it adds more value to your company. The more satisfied your customers are, the higher the value of the industry. Not everyone is happy with a reputable brand, so, to get the right response, read on customer reviews.

Therefore, take a look at the brands that have a 5-star review if you’re considering buying the best CBD oil for pain. For customers’ expectations, ensure your products are of high quality, offer the best customer experience and safety.

Transparency

The CBD market is growing so fast leaving people confused on which brand to trust. To ease this situation, it’s advisable to choose the companies that offer information regarding the ingredients used to manufacture their products, farming practices, laboratory results, extraction, and manufacturing.

It’s the transparency, and honesty that attracts customers to purchase again and again. Otherwise, the lack of releasing the right information to the public will damage your brand. Transparency is key in every business; it attracts positive reviews and discussion.

Customer Service

Note that customer service is the key to a successful and most trustworthy business. In addition to providing the highest quality products, you need the best, most welcoming, and engaging team of professionals to take care of your customers while they shop. Customers will not return if they don’t get help or have their questions well-answered.

Guarantee

If a brand’s website does not contain shipping, return, or even a refund policy, then that brand is not for you. There are many brands around the world and the competition is fierce. Therefore, to attract more customers, brands need to stand out. Most companies offer discounts and rewards programs, which are the brand’s main promotional activities to improve the overall customer experience and satisfaction.

Website Experience

Due to the recent pandemic, most companies are digitized. Therefore, most of the customers are buying CBD oil online. So, you need to make sure your site experience is first-class to make the user experience enjoyable and smooth during online shopping.

So, make sure your website is accessible on all platforms and devices that can easily navigate.

The experience customers get through your site is very important. You don’t have to go through multiple pages to get the information you need. A great website is about striking the right balance of images and text. An important aspect is providing an engaging and relevant customer experience that makes it easy to buy, now and in the future.

Best CBD Oil for Pain Relief In 2021

Constant pain can cause trauma; such as arthritis, chronic pain, general soreness muscle cramps. This guide will provide you with a variety of options for ending the pain. CBD oil is great for pain relief. Change the world and solve the pain.

#1 Fab CBD: Best Overall

Sometimes FAB CBD oil changes slightly over time. This includes full-spectrum products containing mixtures of terpenes and CBD; phytochemicals produced from the hemp plant. It is psychotropic-free with less than 0.3% THC. Consumers can take the oil by itself, or rather, add it to drinks or food. Its simple ingredients has MCT oil as the carrier oil.

Hemp Source

Hemp products are naturally and organically grown in Colorado. They contain a unique blend of cannabinoids and terpenes.

CBD type

For consumers who are interested in whole CBD extracts and terpenes, FAB offers a comprehensive full-spectrum CBD oil.

Lab Results

ProVerde Laboratories provides third-party results for FAB CBD. However, you can get the required information online.

Strength

In each CBD oil serving, it has four potencies ranging from 5-40 mg per serving with five premium flavors, namely natural, vanilla, peppermint, berry, and citrus. Consumers have a wide selection to choose their preferred tincture.

Verdict

Be aware that THC tests may fail while using these products. CBD metabolizes and might end up giving false-positive tests. Therefore, you consume these products at your own risk.

#2 Medterra CBD: Most Popular

Medterra offers a blend of MCT oil and 99 % CBD in a 1-oz container. Each serving of this CBD tincture contains markers to measure its versatility and accuracy. Suppose you are looking for CBD oil with zero THC, then Medterra’s CBD isolate will be great to avoid failing a drug test? These products are U.S. Hemp Authority Certified. The reviews of a customer are usually based on average efficiency, delivery time, and price.

Hemp Source

This CBD oil is derived from Kentucky, USA. Medterra’s unflavored tinctures are manufactured with 99 % pure CBD extract and organic MCT oil.

CBD Type

It has a combination of isolate and broad-spectrum extracts.

Lab Results

This brand utilizes Green Scientific Labs and ProVerde Laboratories to test the products and offer third-party results online.

Strength

They have 500 mg, 1000 mg, and 3000 mg per dropper. You can start your dosages from 16 mg to 100 mg in each serving.

Verdict

This brand is safer, easier to use, and much more affordable. There are approximately 30 servings of this CBD tincture, and it can either be taken during the day or at night.

All Mediterra tins, regardless of the concentration, are packaged in 1-ounce bottles, each containing 1 ml, converted into 30 organic materials. The dropper has a measuring screen (0.25, 0.50, 0.75, 1ml), providing a flexible and precise serving size.

#3 CBDistillery: Best Variety

A group of Colorado natives founded this brand in 2016 with consumer’s best interest at hand. The founders released the emergence of overpriced, inferior CBD products that saturated the market. They offer high-quality, US-grown, reasonably priced, and hemp-derived products to ensure they offer premium products. The brand has several strengths; this allows consumers to personalize the dose to help prevent drowsiness after taking it during the day.

Hemp Source

The product is grown and sourced from the US. CBDistillery has its products manufactured through the U.S. Hemp Authority-certified non-GMO industrial hemp and using natural and organic farming practices.

CBD Type

It carries full-spectrum products.

Lab Results

CBDistillery products go through the third-party test lab Proverde. They provide their details or rather Certificates of Analysis for every product online. All the CBDistillery products are third-party tested, this is to make sure the quality is topnotch and give consistent serving sizes.

Strength

Buyers can select strengths that range from 33 mg to 83 mg each serving,

Verdict

CBDistillery is a great brand where you could purchase high-quality, chemical-free products.

#4 cbdMD: Best Broad-Spectrum

cbdMD oil tinctures are the best quality, CBD-derived oil. The consumers tend to enjoy the benefits of their superior broad-spectrum CBG and CBD in every oil.

The tinctures are passionately crafted via a top-notch manufacturing process, the hemp is grown and sourced from the USA. CBD oil turns out to be very expensive, though other brands will sell them cheaper. But with this brand, you will get value for your money.

It’s safe to use CBD oil drops every day with their easy-to-use droppers that help to adjust CBD intake.

Hemp Source

The hemp plant is grown and sourced in the US.

CBD Type

You can select the strengths from 10 mg, 25 mg, up to 100 mg of CBD for each serving., they offer four flavors – mint, berry, orange, and natural.

Lab Results

On cbdMD’s pages, you will easily access third-party lab results from SC Labs; you just need to click “COAs” on the tab.

Strength

Its broad-spectrum CBD oils

Verdict

The brand’s CBD oil tinctures have the best quality that is hemp-derived. You should take this golden chance and shop with them to have a superb experience with their products that are crafted with care.

The brand claims that their CBD oil tinctures provide multiple health benefits that you cannot experience with other products. For example, the oil is packed in a bottle with a rubber dropper, thus making it easily discreet and transportable while on the move.

In addition, the tinctures don’t need any preparation, making it great for a quick consumption.

#5 CBDPure: Best Value

This brand was started in 2016 for a simple mission, to ensure it offers the best CBD oil. More so, it’s reputable and offers third-party test results and a 90-day money-back guarantee. CBDPure is among the most transparent companies in the market.

It widely explains every single stage in processing CBD oil and offers easy access to lab test results information for every batch produced. It has a golden color, an indicator of the level of quality, to show that the manufacturers did a great job extracting filtration from excess plant material and chlorophyll.

Hemp Source

The hemp is organically grown and sourced from Colorado and Washington farms.

CBD Type

Full-spectrum organic CBD product.

Lab Results

Here at CBDPure, we believe in complete transparency regarding exactly what is in every bottle. Every product batch is tested three times, once at harvest, once at our production facility, and once by an independent third-party laboratory.

Strength

It comes in 300 mg, 600 mg, and 1,000 mg packed in a 60ml container. The lowest potency is 3.3 mg of CBD each serving; it is great for people with mild pain as a first-timer.

However, the difference between the three options is felt in their potency; the more the strength of your oil, the more CBD is found per serving. Each potency is derived from a similar full-spectrum hemp plants.

Verdict

There are so many selections based on the product you want, this has confused many users, but with this brand, you get some customer service that explains the kind of oil to use for your health conditions. Their goal is to offer the best CBD oil for pain.

Cheap Vs. Premium CBD Oils

Cheap CBD oils could turn out to be of low quality, thus leading to adverse side effects. Also, they end up not fulfilling all your medical needs. Premium products are of high quality and manufactured for customer satisfaction.

Pain Relief with CBD Oil: How Does it work

When you consume CBD compound, it interacts with the Endocannabinoid System (ECS) widely spread throughout your body, mostly concentrated around the nervous system. Note that the ECS consist of chemicals and inter-related receptors.

Besides boosting ECS, it assists in preserving anandamide, a naturally occurring molecule, which plays a big role in regulating inflammation that brings in the analgesic body effects, namely pain relief.

Unlike THC, Cannabinoids don’t act directly on your nerve receptors. When consumed, it indirectly prevents specific psychological functions; for this reason, the compound has minimal impact on your body’s chemical balance.

Though various CBD types are full-spectrum, they contain very few traces of THC that have less impact on your body. According to federal law, any legal CBD product must not contain THC levels above 0.3% by weight, which is the right amount to offer users the entourage effect, heightening the experience and impact.

How to Properly Dose CBD Oil for Pain

When it comes to CBD oil for pain, most people will talk of CBD drops and how the dropper is helpful and an easy benchmark dose-measuring the dosage other than counting. Mostly, consumers make use of the actual dropper that is often 1 milliliter.

While dosing, keep in mind that the oil is delivered in the form of tinctures. First, pour a few drops of your desired CBD oil as mold in place for at least 60 seconds. The time duration allows the blood vessels under your tongue to absorb the product, after which you swallow your CBD oil. You can mix CBD oil into your drink and food as well.

There lacks a clinical consensus on CBD dosing, though the prudent way is to generally begin low and gradually increase as per how your body reacts. The rule of thumb claims that one should take between 1 to 6 mg of CBD for every 10 pounds of body weight; for instance, a woman who weighs 140 pounds can consume 14 to 84 mg of CBD. You could increase this amount or frequency as time goes by.

However, the dosage is personal, so the amount that would work for you might be too much or too little for someone else. If in doubt, it’s advisable to kickstart with a small dose as you increase, gradually. Suppose you don’t feel the effects, don’t take more since it takes longer for the CBD to react.

Here are some of the aspects that you should consider to know the amount to consume:

  • Bodyweight
  • Health condition
  • The body chemistry
  • CBD concentration per drop

Other Known Benefits of Using CBD Oil

Sleep challenges

According to increasingly scientific research, CBD properties will potentially offer medical benefits to various conditions, for instance, treating sleep-related problems and temporarily relieving insomnia.

Blood pressure

Recent research claims that CBD helps to boost heart health. In 2017, a study concluded that CBD is key when it comes to reducing blood pressure. Also, it’s potentially therapeutic to help treat cardiovascular conditions; it lowers cardiac inflammation.

Bones

Also, is some promising research, CBD helps to preserve bone density and improves bone fracture healing. These two are a concern to the majority of people.

Neuropathic Pain

Neuropathic pain is one of the adverse kinds of chronic pain described as stinging, burning, and sharpness. Neuropathic pain impacts people differently from one person to another. The pain makes it hard for you to pin down; no clinical treatment has been discovered for nerve pain.

A Study in 2017 was conducted to examine the effectiveness of hemp-based treatment for multiple sclerosis-related and neuropathic pain. Around 50-70 % of people with multiple sclerosis (MS) had excruciating pain. Ultimately, CBD oil for pain works on nerves too. However, consumers should be cautious with its potential side effects.

Inflammation

CBD is known to combat inflammation. A 2013 study done by an Institute of Digestive Disease, China, claimed that mice injected with CBD had anti-inflammatory effects. Generally, there are various views regarding CBD oil, especially in alleviating inflammation and pain resulting from joint pain and arthritis. The majority of individuals have found a solution after dealing with the inflammation through CBD.

Back Pain

Globally, back pains are the major cause of disability. These debilitating pains affect billions of people, leaving the majority to learn how to live with that challenge. With these pains, it has never been any easier. The best thing is that CBD oil for pain is an effective alternative to help relieve this kind of pain. CBD is easy to use, inexpensive, has minimal side effects, and promises the best solution for back pain. Suppose you need the best CBD oil for pain. Look at our top picks recommended above; they work well.

Side Effects of Using CBD Oil

Before you start consuming CBD oil, remember that your health should be a priority. So, you should know the possible challenges and risks of consuming the product. Fortunately, hemp-based products don’t have adverse side effects. The World Health Organization acknowledges its safety and lacks dependence on cannabis-based products. In short, CBD oil has relatively low-risk effects. Some of the common side effects that might be dose-dependent includes

  • Fatigue
  • Appetite changes
  • Weight loss or weight gain
  • Diarrhea
  • Insomnia
  • Irritability

Other effects like drowsiness could be fatal if you are operating and driving heavy machinery. Therefore, after consumption, it’s not advisable to go. Suppose you are driving and feel like sleeping; you should pack and get some sleep to avoid risking your life and others. However, to avoid some of these side effects, you should consult the doctor on some other supplements or medication; CBD makes them less effective.

Some supplements and medications warn users against grapefruits; you should not get any closer to CBD products in such a scenario. For instance, some medicines have cholesterol drugs, like atorvastatin (Lipitor) and many others.

A study on mice claimed that CBD might increase liver toxicity if you consume it in huge quantities.

Will The Oil Make You Feel High?

CBD can also be derived from a cannabis plant, though it doesn’t create the same “high” or overly euphoric THC or marijuana due to its psychotropic effects. Instead, it makes you feel anxious or relaxed but with no highness if you opt to consume CBD-infused oil.

Unlike THC, you will not get intoxicated or hallucinate just because you take CBD products. However, there is a possibility of adverse side effects if the ingredients’ quality was not up to standards.

However, consuming CBD with THC-rich cannabis products, cannabinoids will lessen the level of highness you get from the THC. Please talk to the experts before taking any supplements, and be sure of the brand that sells high-quality products.

All you need to do is read the labels to be certain that the product has been tested through a third party for its quality. If not, it might not be legitimate, so I avoided it.

What About the Drug Test?

CBD oils are ingested. Thus, they enter the bloodstream. THC is detected in urine for up to two weeks or more, but it depends on the number of times you often consume it or frequency, plus the amount or dosage you take. It might leave your bloodstream after five hours, but the substances the body creates from THC can even show up for more than seven days.

Some types of CBD, such as full-spectrum products, have traces of THC. Therefore, there is a possibility that it would show up after a drug test. However, you can avoid these products; you can try and reduce the CBD intake.

Can You Legally Carry Oil in the USA?

Although parts of the world have not legalized CBD, most manufacturers need to be above the legal age, which is 18 years, to buy their products. Therefore, before purchasing any CBD products, you should check the local laws so as not to be caught on the wrong side. After purchasing from an online store, you must confirm if the brand is allowed to ship in your country and what the law says about it.

CBD products that are hemp-derived are not categorized in Schedule I drugs under the federal Controlled Substances Act anymore, though they are still considered legal grey zones. However, some changes are underway on state and federal levels that ultimately clarify the regulations and laws related to CBD-derived products and sales. Besides, the products are widely spread online and in every state. So, if you need to use CBD, check on your laws.

Final Thoughts

The best CBD oil for pain brings many medical benefits, such as relief from various levels and types of pain. The lion’s share of the services is a result of CBD interacting with the endocannabinoid system. When the product alters pain transmission from your nerves to the brain, it improves your life quality naturally and safely and relieves pain. It’s paramount to choose a reputable CBD brand that offers top-notch quality products. That’s the only way to acquire the most from CBD’s analgesic properties.

This guide is great to give you a better understanding and sufficient knowledge regarding CBD oil. You can as well use our top recommendations to help you relieve pains.

Business woman article illustration by Kaelen Felix for 360 Magazine

Ask Better Questions

Advice from a Researcher on How to Make Research Your Business’s Superpower

By: Kirsten Lee Hill, PHD.

When I talk to people about research, the first thing I notice is that almost everyone is doing research–they just don’t call it that.

Put simply, research is creating an intentional plan to answer a question you have, and then putting it into action. As a business owner, I’m willing to bet that you have questions you would like answered. Questions like:

  • How are people experiencing my products/services?

  • Does my product/service work?

  • How can I improve my product/service?

On a daily basis as you continue to run your business and make decisions about growing or pivoting, you are using information to answer these types of questions. Every time you ask a customer for feedback, send out a poll, or look at records to make decisions about products or services–that’s research!

The quality of the information you get is only as good as the quality of the questions you ask. The key to good research is asking good questions, and crafting good questions is both an art and a science.

To create a good question, you have to get specific about what it is you want to know.

Have you ever asked a client or customer if they are “satisfied?” Or, has anyone ever asked you if you are “satisfied” with their product or service?

Personally, it is my least favorite question, and one that I never ask.

Here’s the thing–I never ask if someone is satisfied because I don’t care. Not asking is strategic. To me, that question is a waste of space (and my clients’ goodwill), and I want to use space and goodwill on important questions that matter to me. Big, vague words like “satisfaction” are not helpful in evaluating my work or making decisions.

What does it even mean to be satisfied?

In some sense it means that I generally did a good job or a bad job. But, I don’t make decisions based on ambiguous terms. I want specific insights to drive my business.⁠

Specific insights come from specific questions.

So, instead of asking if someone is “satisfied” for if they “liked” your product/service, choose an area(s) of feedback that would provide meaningful information. Perhaps you want to know if your product was useful, made something easier, or fun. If you’re selling a new shirt and people say they hate it, that’s not helpful. Instead, ask specific questions about the color, fit, and fabric so that you can take action on the feedback.

Questions are powerful tools that can provide you with information to make important decisions. Don’t waste them.

To learn more about Kirsten Lee Hill, visit her website.

TV2 illustration by Rita Azar for 360 Magazine

Brightback Reveals Shift in Subscription Economy

New Data Shows Permanent Turning Point for Subscription Services Industry Post-Pandemic and Strong Link Between Customer Satisfaction and Online Cancelation Flow.

Brightback released its State of Industry (SOI) report today, which revealed that 86% of respondents say they anticipate maintaining or even increasing their number of subscriptions over the course of 2021. Additional results include:

  • 98% now subscribe to streaming media (75% subscribe to two or more services, foreshadowing a greater propensity for hoppers to jump from service to service).
  • Up to 40% subscribe to online news, food, fitness, or curated box services.
  • 36% have subscribed to services since the onset of the pandemic that they would not have otherwise.

As retention remains the industry focus, the SOI report points to unexpected impacts of companies’ cancellation flow; suggesting that ease of cancellation influences a company’s re-engagement, brand perception, and more. According to the report, over 80% of consumers would be more likely to try or buy a new subscription if they could pause or cancel that service online. This data suggests subscription services should pivot to not only simplify their cancellation processes, but also to tout this for potential new customer acquisitions.

Netflix is considered to have the best cancellation experience: 23% of respondents ranked Netflix in the top spot for this category, more than 2x better than runner up Amazon at 10%. Additionally, the recent Netflix subscriber milestone of 200m further points to the link between company growth and ease of cancellation.

“Leading tech companies and subscription services understand that sheltered-in-place consumers want user experiences that make it easy to try, buy, use, and cancel online,” said Brightback CEO Guy Marion. “As more companies invest in digitizing their subscription experiences, they are using best practices to let customers quit online, with a concerted focus on retaining over acquiring customers.”

In the survey, a whopping 32% of respondents said that in the past 12 months they had changed their minds about cancellation after being offered an incentive. This finding should be encouraging for subscription businesses concerned about churn–at least a third of their cancellations can be prevented with well-timed, relevant offers.

The survey also shows the pandemic-driven growth of the subscription services industry is here to stay:

  • 8% anticipate having the same number of subscriptions 12 months from now.
  • 25% anticipate acquiring even more subscriptions within the following 12 months.
  • Only 14% of respondents anticipate having fewer subscription services by the end of 2021.

These findings suggest that the dramatic shifts in consumer behavior over the past year are permanent.

For the full findings, visit Brightback’s website.

About Brightback

Brightback is the first customer retention solution that automatically saves customers at the moment of cancelation. Trusted by high volume subscription businesses like MeUndies and Unbounce, Brightback helps retention leaders deflect churn with personalized cancelation experiences, optimize offboarding processes through testing and targeting and gather aggregated insights to drive product and company improvements. Headquartered in San Francisco, Brightback is a remote-first company with a team of subscription-industry veterans located across the United States.

 

As Airline Satisfaction Climbs to Record Highs, Line Blurs Between Low-Cost and Traditional Carriers, J.D. Power Finds

Alaska Airlines Ranks Highest among Traditional Carriers for 12th Consecutive Year; JetBlue Airways and Southwest Airlines Tie for Highest Rank among Low-Cost Carriers

Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study, SM a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year’s record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers.

“Airlines continue to deliver on the operational side of air travel,” said Michael Taylor, Travel Intelligence Lead at J.D. Power. “New technology investments have dramatically improved the reservation and check-in process. Fleets are newer and travelers generally feel that they are getting great value for their money. These improvements have been most profound in the traditional carrier segment, where customer satisfaction has climbed considerably.

“While low-cost carriers have historically had the highest levels of customer satisfaction in our study, due to a strong sense of value for money among customers, that line is starting to blur as traditional carriers improve their services and operations,” Taylor added. “The one area where both traditional and low-cost carriers can still improve, however, is in in-flight services. It continues to be the lowest-ranked factor in the study, as many airlines still struggle with in-flight entertainment, connectivity, in-seat power, and food service.”

Following are some of the key findings of the 2019 study:

  • Record-high customer satisfaction: Overall satisfaction with airlines increases 11 points to 773, continuing an eight-year trend of satisfaction improvement.
  • Improvement is driven by traditional carriers: This year’s significant gains in customer satisfaction are driven by the traditional carriers, whose segment satisfaction score improves 22 points from 2018. The low-cost segment—while still having higher overall satisfaction than the traditional carrier segment—declines 6 points from 2018, thus driving a segment convergence in satisfaction.
  • Tech investments in reservation and check-in systems pay off: The reservation and check-in experiences are the most satisfying portions of the airline experience, driven by investments in digital check-in technologies, self-service kiosks and a concerted effort among airlines to improve the efficiency of the pre-flight process.
  • In-flight service remains a stumbling block: In-flight services, such as seatback entertainment, food service, and Wi-Fi continue to be the lowest-ranked part of the air traveler experience. Specific in-flight amenities that have the greatest positive effect on customer satisfaction are fresh food, seatback games and seatback live television.

Study Rankings

Among traditional carriers, Alaska Airlines ranks highest for the 12th consecutive year, with a score of 801. Delta Air Lines (788) ranks second and American Airlines (764) ranks third.

Among low-cost carriers, JetBlue Airways (817) and Southwest Airlines (817) rank highest in a tie. For Southwest, this is the third consecutive year at the top of the J.D. Power ranking.

Among Canada-based airlines, Air Canada (729) saw its customer satisfaction score declined 5 points from 2018. WestJet (758) saw its score increase 11 points but remains below the low-cost carrier average.

The North America Airline Satisfaction Study, now in its 15th year, measures passenger satisfaction with airline carriers in North America based on performance in seven factors (in order of importance): cost and fees; in-flight services; aircraft; boarding/deplaning/baggage; flight crew; check-in; and reservation. The study measures passenger satisfaction among both business and leisure travelers and is based on responses from 5,966 passengers who flew on a major North American airline between March 2018 and March 2019. The study was fielded from April 2018 through March 2019.

For more information about the North America Airline Satisfaction Study, visit http://www.jdpower.com/business/resource/jd-power-north-america-airline-satisfaction-study.

Join the conversation on social media using #AirlineStudy and follow J.D. Power on FacebookTwitter, and LinkedIn.

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth, and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific, and Europe.

Autonomous Cars

Ready or Not, Autonomous Cars are Coming: We are well past the point of autonomous vehicles being a fad. With several production cars around the world already coming from the factory with partial automation features, manufacturers, ride sharing companies, and rental car companies are in an all-out race to lead innovation in autonomous vehicle technology. That intense competition will also lead many to take risks.

 

Auto Insurers Betting on Autonomous to Decrease Frequency of Accidents: Auto insurers have already begun factoring the growth of autonomous and semi-autonomous technologies, such as forward collision warning with autobrake, adaptive headlights, and blind spot assist into future claims projections. In general, the industry is betting on autonomous technology to ultimately decrease the frequency of accidents, but not the severity of accidents that do occur.

 

You Are Being Recorded: One of the most interesting implications of the autonomous vehicle movement on the P&C insurance industry is the vast amount of data that is being collected by these technologies. According to a new studyconducted by J.D. Power in collaboration with Miller Canfield and Mcity, nearly three fourths (74%) of consumers say they are willing to share autonomous vehicle data after a collision, potentially giving insurers broad access into the details surrounding a crash and the ability to expand the current telematics offerings they currently have in place, which offer discounts to safer drivers. According to J.D. Power data, these telematics-powered offerings have been associated with high levels of insurance customer satisfaction.