Posts tagged with "executives"

Chaos Ignites Agility Illustration by Heather Skovlund for 360 Magazine

Chaos Ignites Agility

2020 exposed the collapse of standardization. We are rapidly moving away from an era defined by outdated standards that held people to conformity and limited their creativity—to today’s new era of personalization that honors one’s individual contributions and embraces fresh ideas and ideals,” said Glenn Llopis, president of GLLG, a leadership and business strategy consulting firm that authored a new report available today: CHAOS IGNITES AGILITY (download full report).

CHAOS IGNITES AGILITY captures the most intimate and disruptive insights from 46 executives across healthcare, corporate, and education. These leaders came together virtually for three days last October to share how they are working to restore individual dignity in how they serve patients, customers, employees, and students to thrive in a post-pandemic reality.

Themes emerged across the sectors, as doctors, professors, executives, deans, and presidents got real about how they have been adapting throughout the challenges and unpredictability of 2020. They collectively zeroed in on these major challenges and opportunities:

  • How to put patients, employees, and students at the center – to activate individual capacity.
  • How to lead through industry transformation when there’s so much uncertainty.
  • How to pursue and employ inclusion as a growth strategy going forward.

This riveting video tells the story.

Organizations represented in CHAOS IGNITES AGILITY include:

Healthcare:

  • CVS Health, Mount Sinai Health System, Anthem, Cancer Treatment Centers of America, Woman’s Hospital, Lenovo Health, Keck Medicine of USC, City of Hope Cancer Medical Center, and American Association of Critical-Care Nurses

Corporate:

  • Starbucks, Microsoft, Twitter, ViacomCBS, Mitsubishi Motors North America, Cost Plus World Market, Chico’s FAS, Inc., RBC Capital Markets, Farmers Insurance, H&R Block, Lyft, and Banfield Pet Hospital

Higher Education:

  • Clemson University, College of Business, Google, USC Marshall School of Business, Drake University, The Eagle Academy Foundation, Fairfield University, Lynchburg, College of Business, University of Washington, Bothell, University of South Florida, College of Business, California State University, Stanislaus, and Metropolitan Community College

Learn more at Age of Personalization.

Whispers - a window into the home of Rolls-Royce

Whispers – a window into the home of Rolls-Royce

“Rolls-Royce found itself in a unique situation at the onset of the global pandemic. It had recently unveiled an Application named Whispers, which acts as a gateway for clients to immerse themselves in a digital world of luxury, curated by Rolls-Royce. This access to thousands of clients ensured the marque could maintain direct and personal contact with its customers around the world despite the limitations of the coronavirus pandemic. Today, we go even further, bringing a comprehensive suite of online live video options for Whispers members to specify their motor cars, speak with Rolls-Royce product specialists, executives and craftspeople, or even witness a unique moment in the manufacture of their motor car, from the comfort of their own homes.” Verena Masters, Head of Whispers, Rolls-Royce Motor Cars

Rolls-Royce Whispers is the marque’s digital world of curated luxury, an application created to meet the demands and tastes of an eclectic network of global clients. Over the course of 2020, Whispers has expanded and evolved, providing an engaging and inspiring experience for its unique online global community. Until today, Whispers has been the reserve of owners of Goodwood created Rolls-Royce motor cars. By popular demand, Whispers will now be available for partners of owners, providing a more holistic access as we approach the holiday season.

Already the epitome of customer-centricity, the Application has been evolved to consider the current restrictions faced by so many clients around the world, who, due to Covid-19 movement restrictions, are unable to travel to the Home of Rolls-Royce, in Goodwood, West Sussex. Many clients expressed a wish to maintain even closer contact with the marque, and in answer to these demands, Verena Masters, Head of Whispers, embraced the unique opportunity presented by the Application. Written dialogue is already available via the popular community messaging function. This function has now been developed to facilitate face-to-face video interactions, for more natural communication between clients and the marque. Now, patrons can experience Rolls-Royce’s Global Centre of Luxury Manufacturing Excellence from wherever they are in the world, in the comfort of their own home.

A comprehensive suite of online live video options enables real-time communication with the marque’s executives, product experts and craftspeople. Clients may even view their motor car, live on the production line, at the marque’s manufactory –  witnessing the ‘marriage’ – a seminal moment as the powertrain meets the chassis,  or the fitting of the Spirit of Ecstasy.

New Ghost has naturally ignited considerable demand for this service. One-on-one live consultations with Rolls-Royce specialists and designers have provided detailed and personal product insights, which enable remote commissioning to take place. Materials and colours are defined, Bespoke accoutrements are envisioned, and unique motor cars are brought to life in consummate Rolls-Royce style – with effortless ease.

The curation of cultural and exclusive opportunities continues on Whispers courtesy of the marque’s Luxury Intelligence Unit. Most recently, members have enjoyed editorial inspiration on topics ranging from the forefront of moving-image art, guidance on how to cultivate a woodland, and even, the philanthropic endeavours of other Whispers members.

Rare and whimsical products continue to delight. The Whispers Concierge is in demand as signed first edition Harry Potter books, unique Hermés handbags and Yeezy Boost 380’s are sourced for members from around the world, as attention turns to the holiday season.

In an additional enhancement of the Whispers Application, members can now virtually exhibit their automotive collections for the network of fellow Rolls-Royce clients to peruse and admire. With the ability to search by name, location and even by car, members are able to connect with local, like-minded members, be it for business or leisure purposes.

The ticket to entry into the rarefied world of Whispers is a Goodwood manufactured Rolls-Royce motor car. For further information, please contact your local dealer.

Lexus, Costa Rica, 360 MAGAZINE, Vaughn Lowery, RXL

Lexus Milestones

By Flore Chaumont × Vaughn Lowery

Lexus celebrated their 30-year anniversary this past July; and we couldn’t escape it. We were invited on a 3-day lifestyle activation in Costa Rica, testing both their latest vehicles along side of their precursors. Since Lexus is the leading producer of luxury hybrids, their choice of hosting this event in Costa Rica was not arbitrary. Aside from lush landscapes, the island is a place where environmentally driven initiatives and technologies thrive. The country is a leading producer of hydroelectric energy, and conserving their beautiful flora and fauna is one of their top priorities.

1. Accommodation

Our hopes were high and they were remarkably met with our arrival at the magnificent Four Seasons Hotel, located in Liberia, a jewel in the countryside of Costa Rica. The luxurious property, nicely integrated into the surrounding region was mesmerizing. Modern yet rustic decorated rooms spilt out onto the beachfront as we assembled at a welcoming reception. We were treated like loyalty with excellent service, savory bites and of course, great fellowship. With a 181 rooms, fitness center (which rivaled Equinox), day spa (complete with plunge pool, steam room and hot tub) and private beach, many of us were tempted to stay longer within the 1,400 acres of utter bliss. There was so much to explore via a biking excursion or a simple hike into neighboring jungles.

2. History of Lexus

During the conference, we learned about the history of Lexus; and their product line from 1989 to present. With the use of VR, we were teleported in time to when Toyota arrived in the US. In 1984, they launched the Circle F Project with the aim of releasing a luxury car. The challenge was to change America’s perception of the marque. For this project, Chief Engineer Ichiro Suzuki sets aggressive goals which will define the brand’s strategy and excellence down the route. With over 1400 engineers involved and 400 prototypes later, the Lexus LS was born. A sedan unlike any other. The name, originally Alexis, became Lexus, and the logo came to become this symbol of beauty and perfection with a succession of exceptional cars to accompany.

3. Meeting with Executives

We also got the privilege to sit down and shoot the breeze with some of the senior level executives of Lexus. Koichi Suga, General Manager of Lexus Design, explained to us his inspiration for adding the concierge and driver refresh, he maintains, “Our vision is human centered: what the customer wants, while focusing on our distinctive culture and heritage.” Indeed, the driver refreshes function is an imitation of shiatsu massage, and it was also our favorite feature in this newly reintroduced full-size flagship. In a discussion with Koji Sato, Vice President of Lexus International Products & Engineering, we were informed that the brand expects to issue its first EV by 2025. And he gave tongue to what gives the sedan a long-term advantage over SUV models. He states, “I think the sedan is more formal, more stylish, with a low center of gravity that provides a more emotional feel.”

4. Vehicle Drives

After being fascinated with the history of Lexus, we got to take a glimpse of and even test drive a few. The incredible LFA was on display and the RC F Sport (f/ in Men in Black: International) were definitely crowd favorites. We test drove three of their models: the LS 500h; RXL (new RX w/ third row seating) and LC 500h. The LS literally made us feel like a royal family. The sleek design, alongside a more pronounced spindle grill and a ton of driver/passenger amenities made the interior feel like nirvana. The RXL possesses a 4.4 inch longer wheel base than RX, now seats 7 and has been refined to exaggerate masculinity. Lastly, the LC 500h, spotlighted in the critically acclaimed Black Panther, was simply sublime, from its paw-like exterior to the silky ride it offers. The peaceful drive along windy roads near the rain forests was almost mysterious.

5. Adventure

On our final day, we drove to the Diamante Eco Adventure Park which is home to one of the highest zip lines in the world – approximately 80 stories high and 1 mile long from one side to the other. We strapped into the renowned Superman, headfirst while facing forward on our bellies. Within, 45 seconds or less we were tailed and ready to retrieve our rides.

In short, Lexus created an atmosphere which showcased creativity, confidence and courage. Everything was exemplified through their leaders, bold design and humanity. Here’s to another 30 years!!!

AGWS Makes Presence At 2019 NADA

American Guardian Warranty Services, Inc. (AGWS), part of the American Guardian Group of Companies and leading finance and insurance (F&I) products and services provider, will be exhibiting at the 2019 NADA Show from Jan. 24 – 27, booth #5558N at the Moscone Center in San Francisco, California.

Conference attendees who visit the AGWS booth during NADA can put their golf skills to the test on the putting green. For each attendee who makes 3 out of 5 putts, AGWS will donate $100 to St. Jude Children’s Research Hospital. The putting green contest follows AGWS’ Pars for a Purpose fundraiser, which raised $280,000 for St. Jude in 2018.

In addition to the putting contest, dealers and agents will have the opportunity to win a golf getaway for four to the Reunion Resort in Orlando, Florida. Dealers and agents who visit the AGWS booth will receive one half of a puzzle piece containing a portion of a unique promotional code; the remaining-half of the puzzle piece and code will be available at EcoProProducts’ booth #7753W. EcoProProducts offers superior F&I appearance protection products. Once attendees have secured both puzzle pieces, they will be able to complete the special code, which can then be used to enter the drawing for a chance to win the AGWS-sponsored golf trip.

“The AGWS team is looking forward to exhibiting, meeting with our dealer and agent partners, and creating new business relationships at this year’s expo,” said Jon A. Anderson, President and Chief Operating Officer of American Guardian. “Our booth will feature a new look, showcasing our products and services, including Vehicle Service Contracts (VSC) and Ancillary F&I Products, Dealer Capital Advance Program, Dealer Certified Lifetime Program, Appearance Protection Products, Limited Warranties, and more.”

The AGWS executive team and sales, and ownership personnel will be in attendance at the AGWS booth (#5558N) throughout the three-day expo, as well as at the Friday night party for NADA attendees interested in learning more about the company’s products and services.

 For more information, visit www.agwsinc.com or the AGWS University at www.agwsu.com.