VeriJet: Transforming short-haul private travel with efficient point-to-point jet charter service
By: Heather Skovlund × Armon Hayes × Vaughn Lowery
Envision reserving a private jet in the same manner you would reserve an Uber or Lyft with a ride-sharing app. Richard Kane, CEO of VeriJet, has made that possible with the Cirrus SF50 (Vision Jet) equipped with a small carbon footprint jet and next-level safety features. With Verijet, an individual can search for a private flight and get a response instantly that includes time frame and cost.
“VeriJet is the culmination of a decades long journey to increase the effective speed door to door, reduce carbon and noise footprint and open private aviation to more people – unlocking the fourth wave of high-speed travel” – Founder’s Vision: Richard Kane
Affiliates of 360 Magazine had the opportunity to test the smooth ride and specifications of the Cirrus SF50 Vision Jet.
The Vision Jet is a single-engine, very light jet that is often referred to as a personal jet with large windows and the lowest carbon footprint in the world for an airline, saving 1800 pounds of CO2 per flight segment. Designed to fly low and slow with no metal fatigue. The AI Software enables point and click booking with transparent simple pricing for private charter convenience and cost effectiveness. This enables individuals to fly on their own schedule with direct flights to airports closer to their destination. There is no hassle, no TSA to deal with and more importantly, no COVID. VeriJet’s Chief Medical Advisor monitors the COVID-19 Safe travel protocol including testing the pilots routinely for the virus. The aircraft’s cabins are cleaned and disinfected with Ultraviolet C and Ozone between each flight. Each aircraft cabin is also equipped with a special filter that uses nanotechnology to destroy pollutants at a molecular level, including VOCs, viruses 1000x smaller than HEPA filter standard testes, bacteria, mold and allergens, with no ozone by product.
The Vision Jet has a proven Airframe with industry leading safety features focused on all weather capability, safe return automation, and the Cirrus Aircraft Parachute system in addition Autoland – a feature that will calculate the nearest airport and prepare for landing along with contacting emergency services. The engine is strategically placed on top of the jet. The V tail reflects noise up and away for quiet operations at local airports making the jet good for the environment, in addition to the use of biofuel. VeriJet is a green eco-friendly company and is the most environmentally friendly business jet. The Vision Jet has infrared vision which allows the aircraft to get the pilot a reading of what may be on the runway at night. The top speed of the aircraft is 345mph and the top height is 31,000 feet.
One of the better perks to flying with VeriJet is that you have the entire aircraft to yourself or you can bring up to four adults, two children, light bags and pets. Dogs do not need to be in a carrier; however, cats, raccoons and skunks should be on a leash or in a carrier. There is no membership to uphold enabling you to book a flight when you need it at your fingertips. This in itself offers the best private flight experience. There are quite a few family-based flights along with business. There is Bluetooth available to the headsets along with texting and calling for a meeting or a loved one.
VeriJet currently offers Southeast regional travel with plans to expand to the west coast. VeriJet will also be certified to fly to the Bahamas soon and hopefully Canada by the end of the year as well. The Vision Jet’s first flight was on November 2, 2020 from the South Hamptons to Florida. The company was established in July of 2019, received the first aircraft in September of 2020 and its certificate issue on October 29, 2020. There are currently around twenty pilots to help assist with your flight process. There is intensive training for the pilots and customer service type rating to fly in this specific aircraft.
Customer Service Tips Every Boutique Retailer Should Try
By: Joseph Heller, small businesses expert and CEO of Supplied!
Supplied makes it easier for small boutique owners around the world to access high-quality, affordable wholesale boutique items, whether to stock their physical store or IG shop.
Do you remember the last time you had a truly fantastic customer service experience?
Maybe a cashier complimented your earrings, or maybe the person at the drive-thru unexpectedly threw an extra taco in for free. Or maybe you were just really vibin’ with the enthusiasm you could hear at the other end of the customer support line. Whatever it was, chances are it made you more excited to return and support that company with your business in the future.
Now… think back to the last time you had an awful customer service experience.
Was someone being unnecessarily difficult while you were trying to return a sweater, you’d bought a week ago? Or did someone leave you on hold for hours and hours? Or maybe someone just would NOT honor your coupon, even though you received it in an email yesterday?
Whatever that bad experience was… I’d be willing to bet it made you a whole lot less likely to go back anytime soon.
As Vince Lombardi famously said, “It takes months to find a customer and seconds to lose one.” One poor customer service experience could cause you to lose all of a valuable customer’s future business.
If you haven’t been making great customer service a major priority in your boutique lately, now is the time to change that.
Read on to learn 25 powerful (but easy!) customer service tips every retailer should try implementing in their business.
(If you’ve hired someone else as the main customer service rep for your boutique business, send this article along to them as a reminder!)
Top 25 Customer Service Tips
Focus on the customer in front of you
As a boutique owner, you’ve constantly got about a zillion and one thing that need your time and attention. But when it’s a customer you’re dealing with, zero in on them and their needs. Nobody likes feeling unimportant – make sure you give them your undivided attention while they’re talking to you, whether it’s over the phone, in person, or in your site’s live chat.
Chances are, you’ve been in the exact same situation your customer’s in right now – whether they’re trying to figure out what size shoe to purchase or they’re trying to initiate a return for something that didn’t turn out the way they’d hoped. Do your best to see the situation from their perspective. You’ll be able to provide a better customer experience if you’re in touch with their needs and emotions.
Make an extra effort
Work tirelessly to solve your customer’s problems. If a customer wants a certain size that’s out of stock, double-check your inventory, let them know when they can expect that item to come back, offer them alternatives, or give them a discount code for their trouble. Your customers will appreciate you going the extra mile for them.
Customer service isn’t just about making your customer feel valued while you’re speaking to them – it’s also about providing a great all-around customer experience. Do a quick audit of your website and make sure it’s user-friendly. Is it easy to check out? Browse new arrivals? Search for specific items? Purchase using the payment method they prefer? If not, set aside some time to make some adjustments.
Identify their needs
There might be all sorts of things you could be doing to provide a better customer experience that you don’t even realize yet. Put together a short survey to send out to your customers about the checkout process and their past customer service experiences. It’ll show you what’s going well and what you could improve.
Use their name
Simple, but effective. Whenever a customer reaches out to you, take note of their name and use it. It’ll give your communications a more personal touch. (Don’t forget to introduce yourself by name, too!) Bonus points if you remember other personal details about them for next time.
Yes, even if you’re not talking to the customer in person! Make an effort to be friendly and positive, even if you’re just sitting at your desk at home – you can totally hear a smile through the phone, and it makes a difference.
If you could spend $5 to secure a customer who’s loyal to you for life… would you do it? Sometimes, that’s all it takes. When a customer reaches out to you, your priority is to make them happy – offering free shipping or accepting a late return can do just the trick. And that’s not just common sense – research shows that accepting someone’s generosity makes you feel indebted to them, which can translate to return business.
Don’t say “I don’t know”
Sure, you’re not gonna immediately have the answers to every single one of your customers’ questions… but it’s kinda your job to know. So, when you tell a customer “I don’t know,” what they hear is “I don’t care.” Not exactly the message you’d like to get across when you’re on the phone with a customer! Practice saying “Let me check on that for you” instead.
Acknowledging your customer’s birthdays is a surefire way to make them feel valued and appreciated. Ask your customers for your birthday as they sign up for your mailing list, then send them an email with a promo code for a free gift or a discount right before their special day.
Be clear about your policies
Your customers aren’t mind-readers – if you don’t let them know, they have no idea about how long shipping should take, where you ship to, or under what circumstances you accept returns. Be sure your shipping and returns policies are clearly stated on your website to avoid confusion. It’ll answer some questions before they’re ever even asked!
Honor your promises
Your customers need to know that they can trust your boutique to deliver the value it promises. Stick to the shipping and return policies you have listed on your website (unless you choose to go above and beyond them, of course!) Honor coupons and discount codes for as long as you said you would. Post any giveaway winners publicly in your stories. Trust is key!
Acknowledge frequent customers…
Let your return customers know how much you appreciate them! Whether you throw a quick handwritten thank-you note into their next order or you offer a discount code that’s good for their next purchase, it’ll definitely make them want to keep coming back.
But make sure new customers feel the love, too!
It’s a big leap to order from a company you’ve never purchased anything from before – make sure new customers feel super welcome. Acknowledge new customers by offering free shipping on their first order, sending a promo code when they sign up for your mailing list, or even sending a quick thank-you email for taking a chance on your shop.
Running a business is tough, and sometimes extenuating circumstances make it even tougher. Be open with your customers about the hurdles you’re currently going through, especially if it will affect shipping times or restock dates.
We all make mistakes – especially when we’re doing huge, crazy difficult things like running a business. If you’ve made a mistake on a customer’s order, own your error, sincerely apologize, and do whatever it takes to make things right. It’s much more professional than shrugging off responsibility or blaming someone else. (Bonus points if you reach out and own up to it before the customer even notices!)
Make it easy to get in touch
Have you ever sent an email to a company’s customer service team… and then never heard anything back? Yeah, that’s the worst. Don’t be that company. Let your customers know the best way to reach you, whether it’s through Instagram DMs, email, or over the phone. If you want to go the extra mile, include a live chat feature on your website that’s available 24/7. (Also, word of advice: if you have a contact form on your website, make sure to check it every so often!)
Offer self-help customer service
If your customers can find their own answers to their questions, it makes their lives easier AND your life easier. Include a comprehensive FAQ page on your website that answers common questions about shipping, sales, returns, and more. For more complicated questions, you might want to write up an entire blog post to give your customers more information. Just be sure your customers still know that they can reach out to you with any questions they can’t find the answers to.
Plan for the holidays
Here’s a hot tip: over the holidays, things get BUSY. Even if you usually don’t have very many people blowing up your inbox about shipping questions, there’s a very good chance you will during the holidays. Make sure you’re prepared with multiple customer service reps helping respond to questions (if need be) and detailed holiday shipping info displayed on your website and social media pages.
Make it a goal to respond to all customer emails within 48 hours whenever possible. No matter how busy you are, customers want to feel like their concerns and questions are a top priority. As for Instagram DMs, Facebook messages, and comments, try and get in a habit of responding to those right when you see them. (Your customers will like that and so will the algorithm!)
Hire the right people
If you’ve only recently opened your boutique business, you might be the only person your customers ever interact with. But as you grow and add more people to your team, make sure they’re people who are kind, friendly, and pleasant to interact with. Nobody’s perfect, but a positive attitude can make all the difference.
Pretend you’re at the dinner table with your strict aunt – say lots of pleases and thank yous. Not only is it common courtesy, but it’s also good business. It’ll also help you still sound friendly and polite even when you’re communicating via messenger or text.
Set clear expectations
Sorry, but you’re not superwoman. When your customers approach you asking when they can buy an item you aren’t planning on restocking, or when they ask if you can make sure the package, they just ordered gets to them by tomorrow, sometimes you just can’t give them the answer they were hoping for. Be realistic in your responses and don’t make promises you can’t keep. Setting clear expectations is also helpful in responding to emails – sending an automated email letting a customer know when they can expect a response is also helpful, even if they were initially hoping for a reply right away.
There isn’t a robot at the other end of all of those incoming customer emails – it’s bright, bubbly, sparkly you! Don’t be afraid to infuse your communications with your genuine personality. Strike up a conversation with a customer on the phone, ask about their day, say “top of the morning to ya” instead of “hello” when you feel like it. It’ll help forge a relationship with your customers!
Have you ever asked a waiter what you should order, only for them to respond, “I love everything on the menu equally!” Yeah, that’s not helpful – don’t be like that guy. When your customers ask for your opinion, politely give it. You’re the real expert on the products you carry – use your insider knowledge to guide your customers to the right decision for them.
When the world shut down due to the pandemic, everything changed, especially for small businesses. Suddenly, the ability to connect to customers became even more critical, and the safe way to do so is through technology. While companies have long relied on email or text messaging to communicate, many entrepreneurs found they needed to expand their technology toolkit, becoming more creative and resourceful with how they conduct business and compete effectively. As a technology expert who advises more than 3.4 million entrepreneurs around the world on technology solutions that can help them serve their customers and manage their business, I recommend the following tech tips to help you power your business.
We are living during a time of tremendous technology transformation. Gone are the days when people waited for what seemed an eternity to send or receive a message. Time has sped up, and with it is the demand from customers for immediate attention. According to recent research, 82% of consumers expect a quick response from brands. Keeping up or ahead of customers requires staying on top of technology trends and ensuring that you have the tools to compete in the digital age.
For website support, many entrepreneurs use a live chat tool that can help customers with basic questions. Many of these tools can be used on social media as well. If paid chat options are price prohibitive, there are also useful and free tools, including Zoho Desk.
Communication and collaboration
Video conferencing and video chat applications grew exponentially during the pandemic. In March, video conferencing apps saw 62 million downloads. Entrepreneurs are using video apps for connecting with customers, partners and vendors. While these tools are excellent for meetings, they are also useful for maintaining connections with industry organizations and networking groups. Many of the tools allow break-out rooms for a small meeting within a session, creating an intimate and collaborative space.
As you continue to build your reputation as an expert in your industry, video conferencing can also be used to host a webinar for existing and potential customers. Many entrepreneurs are hosting panel discussions, bringing in other partners and collaborators. These sessions can be taped and repurposed as content for your social media channels, website and email marketing. There are many video conferencing options, including, Joinme, which has a free plan that lets you invite up to 10 video participants
Social media is not just for sharing videos and memes – it is a top business tool. Your customers are on Facebook, Twitter, Linkedin, YouTube, and Instagram. Once you identify which channels you want to use, you need to post engaging content. These can range from news about products, sales and impactful information. Posting across several channels every week can be daunting. Thankfully, many social media tools help you schedule and publish your content that can be calendared and posted automatically. These tools range from Hootsuite (which has a free option) to Zoho Social to Buffer.
More and more brands, companies and entrepreneurs use Slack to communicate with their customers. It’s a great place to provide relevant updates, tips and advisement, and new product announcements. It also gives your customers a place away from social media to share stories and entrepreneurs a place to connect with their team more visibly easily.
There is a lot of discussion about the term “the cloud.” Think of the cloud as an off-site storage locker, where all your critical information is safe and secure – and easily sharable. Google Drive, Dropbox, or Microsoft Sharepoint safeguard your backups and allow users access from any location. Moving your work to the cloud not only benefits you to work from anywhere and any device, but it also makes it easy to share content with your customers.
Your marketing toolkit may contain a variety of options – one of which is email marketing. Sending professionally designed, informative newsletters to your customers is a great way to keep in touch. One of the most popular companies in the business is Mailchimp. Even better, If your company sends fewer than 12,000 email messages per month to fewer than 2,000 subscribers, you can take advantage of Mailchimp’s Forever Free plan.
The pandemic has changed how we shop. Overnight, people began to purchase everything from groceries to furniture online and in record numbers. Customers now expect to buy their products online. They expect the experience to be easy and fast. There are many great e-commerce platforms out there, such as Shopify, a one-stop-shop for setting up your e-commerce store, to Amazon’s beyond popular platform. Shopify offers a 14-day free trial, and you can use it to chat with customers online, track orders and send invoices.
One final note. As a technologist, I remind everyone that interaction with your customers is up to you. Nothing supplants human interaction and connection. With limits on our in-person meetings, it is even more essential to find ways to build businesses. Mix up how you connect with others – pick up the phone, or schedule a Zoom, to call a handful of customers every day. Don’t forego a personal email that is not meant to sell a customer or colleague – but to check-in with them and see how they are doing. Technology is a fantastic tool that helps small businesses act big. The challenge is to make the technology connections feel more three-dimensional vs two-dimensional. Technology can help us be more efficient and productive, and while it can enhance our communication, it will never replace the incredible power of the human relationship. That part is up to you.
Spring Break is creeping around the corner and you know what that means–time to start booking a relaxing place to stay while you enjoy your vacation extravaganza! At Royalton Suites Cancún, this 4.5 out of 5 star resorts aim is to meet and go above and beyond your expectations. With their excellent customer service, you will be taken care of with the highest quality of care. The resort is a little over a month old as of today and is within walking distance from beautiful downtown Cancún. Officers are available onsite both by the beach side as well as inside the lobby. The resort offers breathtakingly stunning views, stylish architecture, and exceptional service. Inside your booked room, you can find luxurious detailing as every piece was designed to make your experience magical. Enjoy a refreshing shower with their waterfall shower head capabilities where the showering area can fit about 2-5 people–pretty spacious! Inside each suite is a beautiful architecturally-built room designed to give you the feel of extreme luxury.
For all you food lovers out there, Royalton Suites Cancún offers seven restaurants and six bars to fuel your taste buds! You can enjoy local and international delights in buffet styles or à la carte dining venues and end it off with a cocktail, or two, or maybe even grab a cup of coffee at their café. The available dining areas are: Gourmet Marché, Hunter Steakhouse, Agave, Jade, C/X Culinary Experience, SCORE Sports Bar and Lounge, Grazie Italian Trattoria, Beach Club Grill, and Coffee Lounge.
As for their international drinks, you can enjoy a glass at Martini Mix, Sands Beach Bar, Level 18, Dips Pool Bar, or at their Lobby bar. Want to experience a FULL-out luxury vacation treatment? The resort offers a Diamond Club Member package that includes the following goodies/experience:
• Preferred room locations
• Butler service
• Exclusive bar, pool and beach areas with waiter service
• Exclusive Diamond Club Lounge access
• Daily, continental breakfast service in lounge
• Upgraded room service menu
• Luxury amenities in room
• 10% discount on spa treatments and hair dresser
• Day Spa facials, massages, therapeutic pools–why not go ahead and relax that body and mind of yours?
The wow-factor does not end there. The resort offers Level 18, a rooftop area for the most magical experience yet.
It is a rooftop cabana lounge with a panoramic view of the most sought-after sight lines. This area is for adults only and also has a pool, available modern dining, and a nightclub experience. For all you party-goers, at Level 18 you can find a dance party every Thursday evening with a live DJ and amazing LED lights that flash the night away. All you do is wear your brightest whites and let it all out! For those who are more family-oriented or on family vacations, Royalton Suites has a Clubhouse Kids Club, a Hangout Teens Lounge, and offers overall sports and recreational activities that include dancing your heart away to Zumba, yoga, a gym facility, and more. So why not bring all the family right on over and enjoy this royal treatment all together?
If you are looking for more special package deals, there are some designed for birthdays, friends’ getaways, anniversaries, and even for spicing up your romance with your significant other. The birthday package deal is set at $249 package rate per room. This includes a special door/room décor at your arrival, breakfast in bed, a complimentary dinner and cake, and to top it all off a reserved beach spot with a couple’s massage. For birthdays directed at kids, there is a $99 package rate per room. This includes a special room/door décor at your arrival, a complimentary birthday cake, breakfast-served, a special meet and greet with the resort’s Kids Character and ending it all off with a family photo for the memories. More into a getaway with your friends? There is a package that offers a $299 rate per quad room, a complimentary section of wine, and unlimited hydrotherapy pool access. For anniversaries, there is a $299 rate for two, a couple’s spa treatment, breakfast in bed experience, one romantic dinner for two, and a bottle of premium wine at your convenience.
Special occasion celebrations are also available at the resort for weddings or even group events. Of course, a little help along the way in the means of transportation to get to the resort doesn’t hurt! That is what Nexus Tours is here for. Tour Nexus is your leading destination management company that arranges your tours and transportation for you so you can have a safe and efficient way of traveling to your destination. Oh, the fun part? Tour Nexus can even arranged parasailing and jet skiing for your outdoor/active lovers! Paradise snorkeling is also in the books near the beautiful islands…So, what are you waiting for? Time is ticking and Spring Break is nearly here! Book your stay now with Tour Nexus to Royalton Suites Cancún and start living life NOW.
Dress for Success Worldwideannounces the addition of two talented leaders to the Dress for Success Board of Directors- Chief Executive Officer of M Booth, Dale Bornstein, and Chief Operating Officer at Etsy, Linda Findley Kozlowski. These powerful women join an already impressive roster of board members, offering new perspectives and an array of skill sets derived from more than 25 years of experience in public relations and international marketing industries.
In 2013, after a 25-year career at Ketchum, Dale Bornstein took the reins of M Booth and led the firm’s drive towards integration and expansion, deepening and building new capabilities and recruiting best-in-class talent, resulting in the agency’s most successful period of client acquisition and revenue growth. Dale believes that people who live inspiring lives do inspiring work. This philosophy is at the core of M Booth’s employee-centric culture, where staff are encouraged to pursue their passions and apply that inspiration to driving client success. The firm has doubled in size under her leadership, attracted diverse talent and won every major industry award for both the agency and its clients. Dale has been named to PRWeek’s “Power List” twice over the last two years and the agency has won over 40 industry awards since 2015. She is currently serving a three year term for the Public Relations Council (PRC) where she helps champion the SHEQUALITY
Linda Findley Kozlowski
Linda Findley Kozlowski, COO of Etsy, the global marketplace for unique and creative goods, also brings 25 years of experience in operations, strategy, marketing, business development, public relations and customer service. During her time at both public and private companies, she has proven her ability to scale organizations, expand into new markets, introduce products, manage change, improve processes, increase efficiency, and adapt within complex and rapidly changing environments. An accomplished technology, small business and consumer product executive, she has overseen growth initiatives in almost every region of the world including Europe, Asia, Latin America, Russia and India.
About Dress for Success:
Dress for Success is an international not-for-profit organization that empowers women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life. Since starting operations in 1997, Dress for Success has expanded to 160 cities in 30 countries. To date, Dress for Success has helped over 1,000,000 women work towards self-sufficiency. Visit www.dressforsuccess.org to learn more.
Turner & Perry, LLC is a consulting firm that specializes in capturing the overflow of work from Training departments sinking in Learning and Development (L&D) projects, and we capture the work from companies who do not have Training departments but need materials designed, developed, implemented, and evaluated.
Angella Turner is Co-Founder and Managing Partner of Turner & Perry, LLC and holds a Masters in Training and Development from Oakland University in Rochester, MI. As a skilled Learning and Development professional, she is proficient and experienced through a plethora of initiatives in both corporate and non-traditional environments; including practitioner experience in the areas of Automotive, Customer Service, Education (K-12), Healthcare and Non-Profit Organizations. Angella’s Project Management expertise comes from connection of people, resources and projects to ensure coordination of business and project goals, timelines, and instructional outcomes using a variety of communication methods and technology tools.
As an advocate of community engagement, she serves through various initiatives as an event planner, facilitator, keynote speaker, mentor, volunteer chaplain and youth advocate.
Sherica Perry is Co-Founder and Managing Partner of Turner & Perry, LLC and holds a Masters in Training and Development from Oakland University in Rochester, MI. She is an accomplished Learning and Development professional with demonstrated expertise in cross-cultural, global, and virtual environments across automotive, telecommunications, technical, insurance, healthcare, accounting and government sectors. Sherica is highly skilled in analyzing organizational needs, identifying viable solutions, and aligning learning and development initiatives with operational objectives and well-versed in designing blended-learning solutions to support all adult learners (Traditionalists, Baby Boomers, Gen X, and Millennials) including, fish bowls, job aids, peripherals, and self-paced tools.
As a respected business partner and strategic consultant who has managed training projects for a variety of Fortune 100 companies; she employs expertise in advanced instructional design processes, organization development, leadership, learning management systems, evaluation (scored assessments), coaching, facilitation, project management, and program design and development to position global and domestic organizations for competitive advantage.
email@example.com box 361566los angeles, ca 90036213.841.1841
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