Posts tagged with "online store"

Motown Museum illustration by Heather Skovlund for 360 Magazine

Rebel Nell × Motown Museum

REBEL NELL ANNOUNCES NEW LIMITED EDITION PARTNERSHIP COLLECTION WITH THE ICONIC MOTOWN MUSEUM

Using repurposed and rare vinyl from the birthplace of Motown, the social enterprise will unveil a new line exclusively on May 3

Rebel Nell, the nationally-lauded jewelry company and social enterprise, based in Detroit, announces today a new collection with Motown Museum, using reclaimed record materials from the bright red heart-shaped ‘Pops We Love You,’ 1978 album, featuring the Motown Sound of Diana Ross, Stevie Wonder, Marvin Gaye and Smokey Robinson. The heart-shaped red vinyl was the only of its kind produced during this era.

Of the partnership, Rebel Nell Co-Founder & CEO, Amy Peterson, said, “We are honored to be able to preserve a piece of history that holds a spot in the hearts of people across the globe. We hope this collection serves as a reminder of the joy and peace that resonates when you hear the Motown Sound and inspires us to push toward a more peaceful and inclusive world.”

Motown Museum – Album Collection, is a small tribute to the life and work of Berry Gordy, who was a social entrepreneur before the term was even coined, making the synergies between the two brands, and their respective missions a natural fit. With an $800 loan in hand from the Gordy Family’s co-op, Berry built the empire on West Grand Boulevard in Detroit, known as Motown Records. Motown was a black-owned, black-centered business that broke down barriers through music. The Motown Sound defined a generation and is recognizable and lauded internationally as some of the greatest music of all time. Motown’s influence–musically, socially and culturally–are forever heard in the halls of American and world history. Today, Motown Museum preserves, promotes and celebrates the authentic Motown Story as a platform for others to flourish as thinkers, creators, neighbors and entrepreneurs.

The collection itself will feature 10 pieces (see inset) of signature Rebel Nell-style artistry and modern craftsmanship, built exclusively by the company’s Creative Designers, who meticulously repurposed the bold vinyl into wearable pieces of art. Featuring an array of necklaces, earrings, bracelets and lifestyle pieces made of brass, stainless steel and gold, the collection will launch online and in retail exclusively on Monday, May 3 with a portion of proceeds benefiting Motown Museum directly. Pieces from the collection will range in price from $45 – $130.

To learn more about this exclusive partnership and its inspiration, read more at Rebel Nell’s Blog. This collection will be for sale at Rebel Nell’s Detroit store (1314 Holden Street), online store, and at Motown Museum (2638 W. Grand Blvd).

About Rebel Nell

Rebel Nell began in 2013 with the mission to provide employment, equitable opportunity, and wraparound support for women with barriers to employment. By repurposing meaningful materials into wearable art, we mark life’s important moments and connect them to your personal journey.

We seek to embolden women, to embrace their infinite strength, and to define their own future. Our jewelry serves as a reminder that there is power in being One of No Other Kind. The brand has partnered with iconic Michigan landmarks including The Belle Isle Aquarium, The Joe Louis Arena and more for truly one-of-a-kind collections made of fallen graffiti collected at each storied location. For more information, to order items or gift cards, visit Rebel Nell or on Instagram and Facebook.

About Motown Museum

Founded in 1985 by Esther Gordy Edwards, Motown Museum is a 501(c)(3) not for profit, tax-exempt organization in Detroit. The museum is committed to preserving, protecting and presenting the Motown story through authentic, inspirational and educational experiences. Announced in late 2016, the Motown Museum expansion will grow the museum to a 50,000-square-foot world-class entertainment and education tourist destination featuring dynamic, interactive exhibits, a performance theater, recording studios, an expanded retail experience and meeting spaces designed by renown architects and exhibit designers. When completed, the new museum campus will have a transformative impact on the surrounding Detroit neighborhoods, providing employment, sustainability and community pride by serving as an important catalyst for new investment and tourism in the historic area. For more information on Motown Museum, visit Motown Museum.

tech illustration by sara davidson for use by 360 Magazine

Lord & Taylor Digital Collective Store

The Saadia Group officially launched the iconic American brand Lord & Taylor as a digital Collective Store. From exclusive collaborations and merchandise to first-class service and unique events, this new chapter promises to bridge the 195-year heritage with a modern, innovative future.

As America’s first and oldest department store, Lord & Taylor has been the favorite store for generations of shoppers and launched the careers of several American designers. Alongside classic favorites, the updated assortment will focus on up-and-coming and emerging brands.

Jack Saadia, Principal and Co-Founder of The Saadia Group said: “The future of retail is fast and agile, mirrored by our team–which has managed to put together a fantastic assortment of merchandise and a website–in record time of less than 120 days. We are deeply committed to continuing the rich legacy of the brand in a progressive way. Today’s unveil is just the beginning.”

The platform is made to fit and evolve with the ever-changing customer. Stay tuned for exclusive collaborations, fresh assortments, new launches across categories and a robust private label offering filling up these limitless digital aisles in the next few weeks.

To learn more about the brand, visit Lord & Taylor’s website, and look out for further updates on the official social channels.

ABOUT THE SAADIA GROUP

The Saadia Group are the leaders in multi-category product manufacturing, wholesaling and retailing. Catering to a diversified portfolio of consumer products across multiple categories targeting all age demographics from Fashion Apparel in Men’s, Women’s & Kids, Footwear, Women’s Handbags, Home Textiles, Furniture/Décor & Tech Accessories and more. Their strategic investments in fashion brands utilizes their broad experience and leverages full complement of resources to grow and expand the business.

Through its Saadia Direct division, branded merchandise is sold exclusively at retail and outlet locations and online at NY and CompanyFashion to FigureLetoteNY and Company ClosetFashion to Figure Closet Lord and TaylorVintage Foundry coThe Chichome StoreXray Jeans, and Hybrid Green Label.

ABOUT LORD & TAYLOR 

Founded in 1826, Lord & Taylor is America’s first and oldest department store. The brand has been the favorite store for generations of shoppers and has a long history in fashion, launching the careers of several American designers. Its former flagship store, built in 1914, is now a landmarked building in New York City. Under Saadia Direct, the iconic American brand will make its digital comeback and will be relaunched as America’s first Collective Store.

NEEDTOBREATHE illustration by Heather Skovlund for 360 Magazine

NEEDTOBREATHE

NEEDTOBREATHE RELEASE NEW LIVE ALBUM

LIVE FROM THE WOODS VOL. 2

LISTEN HERE

WATCH THE BAND PERFORM, ALIVE, ON

THE LATE LATE SHOW WITH JAMES CORDEN HERE

GRAMMY Award-nominated rock band NEEDTOBREATHE has released their much-anticipated new live album Live from the Woods Vol. 2. The album is available to stream and download starting today HERE via Elektra Records. Limited edition merch bundles can be purchased exclusively through NEEDTOBREATHE’s online store HERE.

Live from the Woods Vol. 2 was recorded during three sold out, socially distanced outdoor concerts at Pelham, TN’s famed The Caverns last month. NEEDTOBREATHE decided to invite local audiences to experience these unforgettable shows, while simultaneously capturing them for listeners worldwide. The band previewed the album with an appearance on CBS’s The Late Late Show with James Corden last month. Watch their interview and performance of Alive HERE.

Live from the Woods Vol. 2 features electrifying performances of tracks from the platinum-selling group’s catalog, songs off their chart-topping new album Out of Body, and more. The album follows NEEDTOBREATHE’s 2015 live album Live from the Woods and was recorded during the band’s first concerts in front of a live crowd since January 2020.

NEEDTOBREATHE’s critically acclaimed 2020 studio album Out of Body is available physically and digitally via Elektra Records/Centricity Music nowHERE. The albumdebuted in the top 5 across three Billboard charts, and received critical acclaim from Billboard, People, Spin, Taste of Country, and more. American Songwriter commended the band’s phenomenal and dedicated songwriting and Southern Living crowned the group “our favorite Southern rock” band. All Music praised Out of Body as their tightest and most consistent set in years, adding this is an album designed to empower and motivate through life’s tough times.

Stay tuned for more news from NEEDTOBREATHE soon.

Live from the Woods Vol. 2 Tracklisting

1. Mercy’s Shore

2. Prisoner

3. Alive

4. Who Am I

5. Great Night

6. Feet, Don’t Fail Me Now

7. Banks

8. Garden

9. Bridges Burn / Forever On Your Side

10. Riding High / Honky Tonk Women

11. Hang On

12. Survival

13. With A Little Help From My Friends / Brother

14. Child Again

15. Encore Medley: Something Beautiful, White Fences & Washed By The Water

Learn more about NEEDTOBREATHE

NEEDTOBREATHE Website

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Twitter

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YouTube

Boutique illustration by Heather Skovlund for 360 Magazine

Boutique Customer Service Tips

Customer Service Tips Every Boutique Retailer Should Try

By: Joseph Heller, small businesses expert and CEO of Supplied!

Supplied makes it easier for small boutique owners around the world to access high-quality, affordable wholesale boutique items, whether to stock their physical store or IG shop.

Do you remember the last time you had a truly fantastic customer service experience?

Maybe a cashier complimented your earrings, or maybe the person at the drive-thru unexpectedly threw an extra taco in for free. Or maybe you were just really vibin’ with the enthusiasm you could hear at the other end of the customer support line. Whatever it was, chances are it made you more excited to return and support that company with your business in the future.

Now… think back to the last time you had an awful customer service experience.

Was someone being unnecessarily difficult while you were trying to return a sweater, you’d bought a week ago? Or did someone leave you on hold for hours and hours? Or maybe someone just would NOT honor your coupon, even though you received it in an email yesterday?

Whatever that bad experience was… I’d be willing to bet it made you a whole lot less likely to go back anytime soon.

As Vince Lombardi famously said, “It takes months to find a customer and seconds to lose one.” One poor customer service experience could cause you to lose all of a valuable customer’s future business.

Offering better customer service skills often doesn’t cost a dime, but it can make a world of a difference for your profits. Studies show that acquiring a new customer can cost five times as much as retaining an existing customer. Plus, the success rate of marketing to a customer you already have is 60-70%, while it’s only 5-20% when marketing to a new customer. 

If you haven’t been making great customer service a major priority in your boutique lately, now is the time to change that. 

Read on to learn 25 powerful (but easy!) customer service tips every retailer should try implementing in their business.

(If you’ve hired someone else as the main customer service rep for your boutique business, send this article along to them as a reminder!)

Top 25 Customer Service Tips

Focus on the customer in front of you

As a boutique owner, you’ve constantly got about a zillion and one thing that need your time and attention. But when it’s a customer you’re dealing with, zero in on them and their needs. Nobody likes feeling unimportant – make sure you give them your undivided attention while they’re talking to you, whether it’s over the phone, in person, or in your site’s live chat.

Be empathetic

Chances are, you’ve been in the exact same situation your customer’s in right now – whether they’re trying to figure out what size shoe to purchase or they’re trying to initiate a return for something that didn’t turn out the way they’d hoped. Do your best to see the situation from their perspective. You’ll be able to provide a better customer experience if you’re in touch with their needs and emotions.

Make an extra effort

Work tirelessly to solve your customer’s problems. If a customer wants a certain size that’s out of stock, double-check your inventory, let them know when they can expect that item to come back, offer them alternatives, or give them a discount code for their trouble. Your customers will appreciate you going the extra mile for them.

Improve systems

Customer service isn’t just about making your customer feel valued while you’re speaking to them – it’s also about providing a great all-around customer experience. Do a quick audit of your website and make sure it’s user-friendly. Is it easy to check out? Browse new arrivals? Search for specific items? Purchase using the payment method they prefer? If not, set aside some time to make some adjustments.

Identify their needs

There might be all sorts of things you could be doing to provide a better customer experience that you don’t even realize yet. Put together a short survey to send out to your customers about the checkout process and their past customer service experiences. It’ll show you what’s going well and what you could improve.

Use their name

Simple, but effective. Whenever a customer reaches out to you, take note of their name and use it. It’ll give your communications a more personal touch. (Don’t forget to introduce yourself by name, too!) Bonus points if you remember other personal details about them for next time.

Smile

Yes, even if you’re not talking to the customer in person! Make an effort to be friendly and positive, even if you’re just sitting at your desk at home – you can totally hear a smile through the phone, and it makes a difference.

Be generous

If you could spend $5 to secure a customer who’s loyal to you for life… would you do it? Sometimes, that’s all it takes. When a customer reaches out to you, your priority is to make them happy – offering free shipping or accepting a late return can do just the trick. And that’s not just common sense – research shows that accepting someone’s generosity makes you feel indebted to them, which can translate to return business.

Don’t say “I don’t know”

Sure, you’re not gonna immediately have the answers to every single one of your customers’ questions… but it’s kinda your job to know. So, when you tell a customer “I don’t know,” what they hear is “I don’t care.” Not exactly the message you’d like to get across when you’re on the phone with a customer! Practice saying “Let me check on that for you” instead.

Celebrate birthdays

Acknowledging your customer’s birthdays is a surefire way to make them feel valued and appreciated. Ask your customers for your birthday as they sign up for your mailing list, then send them an email with a promo code for a free gift or a discount right before their special day.

Be clear about your policies

Your customers aren’t mind-readers – if you don’t let them know, they have no idea about how long shipping should take, where you ship to, or under what circumstances you accept returns. Be sure your shipping and returns policies are clearly stated on your website to avoid confusion. It’ll answer some questions before they’re ever even asked!

Honor your promises

Your customers need to know that they can trust your boutique to deliver the value it promises. Stick to the shipping and return policies you have listed on your website (unless you choose to go above and beyond them, of course!) Honor coupons and discount codes for as long as you said you would. Post any giveaway winners publicly in your stories. Trust is key!

Acknowledge frequent customers…

Let your return customers know how much you appreciate them! Whether you throw a quick handwritten thank-you note into their next order or you offer a discount code that’s good for their next purchase, it’ll definitely make them want to keep coming back.

But make sure new customers feel the love, too!

It’s a big leap to order from a company you’ve never purchased anything from before – make sure new customers feel super welcome. Acknowledge new customers by offering free shipping on their first order, sending a promo code when they sign up for your mailing list, or even sending a quick thank-you email for taking a chance on your shop.

Be transparent

Running a business is tough, and sometimes extenuating circumstances make it even tougher. Be open with your customers about the hurdles you’re currently going through, especially if it will affect shipping times or restock dates.

Sincerely apologize

We all make mistakes – especially when we’re doing huge, crazy difficult things like running a business. If you’ve made a mistake on a customer’s order, own your error, sincerely apologize, and do whatever it takes to make things right. It’s much more professional than shrugging off responsibility or blaming someone else. (Bonus points if you reach out and own up to it before the customer even notices!)

Make it easy to get in touch

Have you ever sent an email to a company’s customer service team… and then never heard anything back? Yeah, that’s the worst. Don’t be that company. Let your customers know the best way to reach you, whether it’s through Instagram DMs, email, or over the phone. If you want to go the extra mile, include a live chat feature on your website that’s available 24/7. (Also, word of advice: if you have a contact form on your website, make sure to check it every so often!)

Offer self-help customer service

If your customers can find their own answers to their questions, it makes their lives easier AND your life easier. Include a comprehensive FAQ page on your website that answers common questions about shipping, sales, returns, and more. For more complicated questions, you might want to write up an entire blog post to give your customers more information. Just be sure your customers still know that they can reach out to you with any questions they can’t find the answers to.

Plan for the holidays

Here’s a hot tip: over the holidays, things get BUSY. Even if you usually don’t have very many people blowing up your inbox about shipping questions, there’s a very good chance you will during the holidays. Make sure you’re prepared with multiple customer service reps helping respond to questions (if need be) and detailed holiday shipping info displayed on your website and social media pages.

Respond quickly

Make it a goal to respond to all customer emails within 48 hours whenever possible. No matter how busy you are, customers want to feel like their concerns and questions are a top priority. As for Instagram DMs, Facebook messages, and comments, try and get in a habit of responding to those right when you see them. (Your customers will like that and so will the algorithm!)

Hire the right people

If you’ve only recently opened your boutique business, you might be the only person your customers ever interact with. But as you grow and add more people to your team, make sure they’re people who are kind, friendly, and pleasant to interact with. Nobody’s perfect, but a positive attitude can make all the difference.

Be polite

Pretend you’re at the dinner table with your strict aunt – say lots of pleases and thank yous. Not only is it common courtesy, but it’s also good business. It’ll also help you still sound friendly and polite even when you’re communicating via messenger or text.

Set clear expectations

Sorry, but you’re not superwoman. When your customers approach you asking when they can buy an item you aren’t planning on restocking, or when they ask if you can make sure the package, they just ordered gets to them by tomorrow, sometimes you just can’t give them the answer they were hoping for. Be realistic in your responses and don’t make promises you can’t keep. Setting clear expectations is also helpful in responding to emails – sending an automated email letting a customer know when they can expect a response is also helpful, even if they were initially hoping for a reply right away.

Be human

There isn’t a robot at the other end of all of those incoming customer emails – it’s bright, bubbly, sparkly you! Don’t be afraid to infuse your communications with your genuine personality. Strike up a conversation with a customer on the phone, ask about their day, say “top of the morning to ya” instead of “hello” when you feel like it. It’ll help forge a relationship with your customers!

Offer suggestions

Have you ever asked a waiter what you should order, only for them to respond, “I love everything on the menu equally!” Yeah, that’s not helpful – don’t be like that guy. When your customers ask for your opinion, politely give it. You’re the real expert on the products you carry – use your insider knowledge to guide your customers to the right decision for them.

Create Your Free Wholesale Account Today

Joseph Heller
Joseph Heller, small businesses expert and CEO of Supplied!

Fashion Nova × FTC

Online fashion retailer Fashion Nova will pay $9.3 million to settle Federal Trade Commission charges that it didn’t properly notify consumers and give them the chance to cancel their orders when it failed to ship merchandise in a timely manner, and that it illegally used gift cards to compensate consumers for unshipped merchandise instead of providing refunds.

Under the terms of Fashion Nova’s proposed settlement with the FTC, the money will be used to refund consumers who were harmed by the company’s violations.

The FTC’s complaint against Fashion Nova alleges that it violated the agency’s Mail, Internet, Or Telephone Order Merchandise Rule (the Mail Order Rule), which applies to merchandise sold to consumers online, by mail, or by phone.

“The same rules that we have enforced for nearly 50 years against catalogers and other mail-order companies also apply to online sellers,” said Andrew Smith, Director of the FTC’s Bureau of Consumer Protection.  “Online retailers need to know that our Mail Order Rule requires them to notify customers in the event of shipping delays and offer the right to cancel with a full refund—not just a gift card or a store credit.”

According to the complaint, Fashion Nova violated the Rule in two ways. First, the company made clear promises to consumers for years that they offer fast shipping of their products. This includes using phrases like “Fast Shipping,” “2-Day Shipping,” and “Expect Your Items Quick!” In fact, the company regularly failed to meet its shipping promises to consumers, and failed to meet the Mail Order Rule’s requirement that consumers be notified of shipping delays and given the chance to cancel orders and receive prompt refunds.

The complaint also alleges that Fashion Nova at times failed to refund consumers for the items that it did not ship. Instead, it was the company’s policy to issue gift cards, which are not considered refunds under the Mail Order Rule. The company also failed to cancel orders and provide refunds when it did not offer consumers delay option notices.

Under the terms of the proposed settlement, Fashion Nova will be required to pay $9.3 million to be used to refund consumers who were harmed by the company’s violations of the Mail Order Rule. Of that, $7.04 million will be sent to the FTC for use in refunding consumers and $2.26 million must be refunded directly by the company to consumers. Consumers who received gift cards instead of refunds when the company violated the Mail Order Rule will be eligible for refunds under the settlement.

The settlement also prohibits Fashion Nova from any further violations of the Mail Order Rule, and requires the company to ship ordered merchandise within one day of receipt of an order when the company doesn’t specify a shipping date.

The Commission vote authorizing the staff to file the complaint and proposed stipulated order was 5-0. The FTC filed the complaint and final judgment in the U.S. District Court for the Central District of California.

NOTE: The Commission files a complaint when it has “reason to believe” that the named defendants are violating or are about to violate the law and it appears to the Commission that a proceeding is in the public interest. Stipulated orders have the force of law when approved and signed by the District Court judge.

The Federal Trade Commission works to promote competition, and protect and educate consumers. You can learn more about consumer topics and file a consumer complaint online or by calling 1-877-FTC-HELP (382-4357). Like the FTC on Facebook, follow us on Twitter, read our blogs, and subscribe to press releases for the latest FTC news and resources.

Vaughn Lowery, 360 MAGAZINE, accessories, unisex, digital influencers, bloggers, publisher, executive, director

5 Smart Ways To Make Money Travelling

Traveling is always lots of fun, not to mention how many benefits it can bring people of all ages. First of all, traveling kicks you out of the comfort zone, which contributes to faster self-development. In addition, it helps to broaden the horizons and get a completely new perspective on things. Finally, going abroad introduces to you new cultures, places, and people, which helps to make your image of the world around more complete. However, there is one big drawback of traveling that holds many people back from it – it always requires money and takes quite a lot of time, which makes it barely possible to combine it with work. At least, things used to be that way for many decades. Luckily, today, there are plenty of ways to make money while traveling and, in this article, we are going to tell you about the top five of them!

Work While Traveling: Top 5 Ideas

For those who believe that working requires attending an office every day and spending there at least five hours a day, we have collected a list of the smartest ways of making money being self-employed and traveling around the world!

  • Affiliate marketing

We bet that each of you is using a whole bunch of different products and services. Then why not to make money by recommending the ones you loved the most? Well, that’s what affiliate marketing is all about. Let’s say you have a favorite brand of clothes, and it is searching for affiliates. In this case, you can take pictures wearing their products, recommend others to purchase it as well and get paid for every sale. 

  • Teach something online

If you have worked in a specific field for years and seem to know all the industry-related peculiarities or if there is anything else you could teach like languages, math, singing or pretty much anything else, why not to make it your business? Teaching is one of those career opportunities that are demanded at all times, and today, with the help of technology and the Internet, tutoring was taken to a completely new level! There are lots of platforms that connect people who want to learn something to other people who can teach them. As a rule, the lessons are held in person or with the help of tools like Skype. Also, it is worth mentioning that tutoring can be paid pretty well. Thus, it is a great way to earn traveling!

  • Become a freelance writer

One of the easiest ways to combine traveling with working is to find a well-paid freelance job. There are quite many opportunities out there, so everyone can find a suitable option depending on his skills, needs, and experience. One of the easiest to find and least demanding remote career opportunities is writing. There are many offers for writers in different niches. For example, if you love sports, you could start writing posts about sport events for an online magazine. Alternatively, there are many opportunities that require no prior experience – for example, on different freelance platforms, people offer money for writing transcripts for YouTube videos. However, if you are looking for a better paying job, we suggest considering the possibility of working for an online essay writing service. Of course, such a job will require having a university degree, good proficiency at least in one subject, and more free time. However, it often brings stable and high income! For big bucks, one could even indulge in a Phd dissertation writing service.

  • Blogging

This way of earning is somewhat similar to being a freelance writer with only one significant difference – when running your own blog, you can write about whatever you want. This fact makes this opportunity very versatile and suitable for different types of people. One of the most popular ideas for a blog is traveling, and it can be rather fun when you are running such a blog while actually traveling. 

  • Launching an online store

Today, more and more people prefer to shop for all types of goods online either from a website or social media, which means that the demand for good online stores is quite high. Here we have another excellent opportunity for remote work – create an online store that sells certain products and use drop shipping to minimize the effort and time waste from your side!

Final Words

If you have always strived to discover the world and to have the time of your life, the tips from this article will definitely come in handy. With the smart ways of earning described above, everyone can forget about saving for a year to go on a trip. Instead, we offer you a simpler and much more beneficial alternative! With our tips, you can turn into a digital nomad and keep making enough money for living on the go, combining working and traveling!