Twice, the South Korean girl group, reveals all the details of their new music mini album: BETWEEN 1 AND 2. Their new project will be released on August 26.
Seven years after their formation, Twice has prepared an eleventh mini-LP, revealing more about each member of the group. The girl band made up of Momo, Jeongyeon, Sana, Nayeon, Mina, Jihyo, Dahyun, Tzuyu, and Chaeyoung continues to show off their great creative talents through bringing music to life. Their latest music project, Between 1 and 2, will be released soon.
The album will be on sale on August 26 and will include 7 songs. Check out the final track list below:
Talk that Talk
Queen of Hearts
When we were kids
The girl band released their fourth Japanese album Celebrate 0n July 27. It contains nine tracks, including previously released singles, “Just Be Yourself,” and “Doughnut,” in addition to the album’s lead single, “Celebrate.” Their album Celebrate can now be heard on Asian streaming platforms. The group plans to begin promoting Between 1 and 2 which will be released with Talk that Talk as the lead single.
On Thursday, June 30 Grammy-nominated artist, Jeezy, jumpstarted the party with a performance at the beachclub for Drai’s Swim Night party series. His full-length concert featured hits like “Put On” featuring Kanye West and “I Luv It.” On Friday, July 1, Grammy-nominated artist,Rick Ross,kept the party going with a full-length Drai’s LIVE performance at Drai’s Nightclub. He returned to the Drai’s stage on Saturday, July 2 for a daytime performance at Drai’s Beachclub. His outstanding performances featured crowd favorites like “Hustlin” and “9 Piece.”
Grammy-nominated artist, Gucci Mane, took over the Drai’s stage with a nightclub performance on Saturday, July 2, followed by a daytime performance at Drai’s Beachclub on Sunday, July 3. Ne-Yo was also spotted in the crowd enjoying Gucci Mane’s beachclub performance. The electrified crowd jumped to their feet as he performed smash hits like “Lemonade” and “Wasted.”
On Sunday, July 3, Grammy-award winner, Ne-Yo, heated things up at the nightclub with his first-ever Drai’s LIVE performance. During Drai’s 90s and early 2000s themed “House Party,” he performed crowd favorites like “So Sick” and “Because of You.” He also performed his new head bobbing hit single “Don’t Love Me.” On Monday, July 4 Drai’s wrapped up the Fourth of July celebration with a jampacked Drai’s Beachclub extravaganza.
December 9 marks the inaugural Juice WRLD Day in Chicago, IL. The Live Free 999 Fund, which honors the legacy of Juice WRLD through giving support to young individuals in their own personal battles, will bring people together to commemorate his life and music. Juice WRLD Day will see his closest family, friends, collaborators and fans come together to celebrate and continue on his legacy.
For more information on the Live Free 999 Fund see HERE.
Viewers can experience Juice WRLD Day no matter where they are by live streaming on the Amazon Music app and the Amazon Music channel on Twitch at 8PM CT/ 9PM ET on Thursday, December 9.
Juice WRLD Day precedes the release of the new Juice WRLD album Fighting Demons. The cover and track list of Fighting Demons has just been released, and tracks include collaborations with artists like Justin Bieber, Polo G, Trippie Redd and SUGA of BTS.
Sitting at the most northern tip of the Maldives, naturally lush haven and 5-star resort – JA Manafaru Maldives, has recently been awarded ‘Indian Ocean’s Leading Honeymoon Resort’ at the World Travel Awards 2021. The chic enclave offers romance in abundance, from its idyllic setting and unrivaled privacy for couples to the myriad of romantic activities and experiences available.
Positioned in the Haa Alifu Atoll and fringed with exquisite powder beaches and crystal-clear waters, JA Manafaru offers privacy and distance from other resort islands with pristine natural landscapes to explore. The multi-award-winning resort appeals to amorous couples with its choice of spacious and serene beach villas, breath-taking over-water villas, and luxurious residences, each with its own private pool. The prestigious accolade was awarded in October 2021 to JA Manafaru to commend its litany of memorable, romantic activities like Maldivian cooking classes, picturesque floating breakfasts in private pools, seductive beach dinners under the stars, sunset ocean cruises, complimentary villa bicycles to explore the lush tropical island and even night-snorkeling amidst the tropical sea life.
Nights can be spent under the starry sky with atmospheric al fresco restaurants like Ocean Grill offering beachfront dining, Andiamo Mediterranean Bistro amidst lush flora and fauna, and a gastronomic experience of 2.5 meters below sea level, in the acclaimed wine cave – The Cellar. For incredibly romantic dining, White Orchid Lounge is a stunning over-water venue with balmy breezes offering guests exquisite mixology, intimate afternoon tea or Asian supper menu, and melodic beats. JA Manafaru is also home to the award-winning Calm Spa Sanctuary, offering Ayurveda, aromatherapy, and wellness journeys for couples to relax and rejuvenate together in blissfully, serene natural landscape. Couples can also engage in multiple fun activities together like diving at the PADI certified dive centre for beginners and experienced divers, jet-skiing, water-skiing, mono-skiing, sea bob, fun tubing, wakeboarding, windsurfing, kayaking, stand-up paddling, and catamaran sailing.
For those wishing to celebrate a wedding, honeymoon, vow renewal or blessing -the romance of the island is unrivaled with romantic ceremonies held beneath the awe-inspiring structures of the ancient Banyan Tree.
As with all properties within the JA Resorts & Hotels portfolio, JA Manafaru Maldives is following a full program of safety and sanitization which includes government directives and the protocols of the World Travel & Tourism Councils #SafeTravels initiative.
The hottest ticket in town: Jaguar Racing’s Mitch Evans embarks on a race across London to be amongst the first to see the eagerly anticipated James Bond film, No Time To Die, released in the UK on September 30, 2021
The thrill of the chase: Behind the wheel of Jaguar’s latest XF Saloon, Evans is pursued across the British capital by renowned free runner and Parkour athlete Lynn Jung
Serenity in the city: The XFs luxurious cabin featuring Active Noise Cancellation and Cabin Air Ionisation technology provides a tranquil sanctuary for Mitch Evans as Lynn tackles the busy streets on foot
Agility and composure: Jaguar’s all-wheel-drive system with Intelligent Driveline Dynamics, and lightweight aluminum-intensive architecture deliver exceptional handling and agility together with the outstanding ride, comfort, and refinement for the drive across town
No Time To Die XF film debut: Two Jaguar XFs make their Bond debut in No Time To Die
To mark the eagerly anticipated release of No Time To Die, Jaguar’s latest XF Saloon found itself involved in a thrilling chase across London, as Jaguar Racing’s Formula E driver Mitch Evans aimed to be amongst the very first to see the film.
The action is set against some of the capital’s most iconic landmarks including the Shard, Tower Bridge, City Hall, and Millennium Bridge. Mitch, who is at the wheel of the Santorini Black XF R-Dynamic HSE, is unaware he is being pursued by free runner and Parkour athlete Lynn Jung. The reason for their chase? He has unwittingly dropped his tickets to the screening and Lynn is determined to ensure his wait to see No Time To Die is over.
The six-mile chase starts in Laffone Street, close to Tower Bridge, and weaves its way across the city with Lynn running, jumping, and somersaulting in pursuit of Mitch, who is enjoying the XF’s luxury, comfort, and serenity thanks to its Active Noise Cancellation and Cabin Air Ionisation technology. Distanced from the noise and chaos of the city around him, Mitch focuses on the drive, making the most of the XF’s precise, intuitive steering – and the responsive, refined performance of its 300PS Ingenium engine. The action concludes in London’s famous Baker Street, where the tickets are returned in spectacular style, allowing Mitch to finally enjoy No Time to Die.
Throughout the race across town, 007 fans will spot a few familiar faces along the route, including a bullet-holed XF from No Time to Die as well as notable Jaguar models that appeared in past films, including the C-X75 from Spectre (2015) and the XKR Convertible from Die Another Day (2002).
Anna Gallagher, Jaguar Brand Director, said:
“The Jaguar XF is a car designed to tackle any journey with an unrivaled balance of luxury, comfort, and refinement. Whether it’s a high-speed pursuit through twisting streets and piazzas of Matera where the car filmed its No Time To Die chase sequences or the bustling streets of London – the XF really is a car for every occasion”.
The teen indie-pop star on the rise makes music that’s achingly vulnerable and cuts straight to the core – Time Magazine
the teenage pop artist conquering societal doubt and embracing his inner self – Billboard
…the real deal… – Billboard
At only 17 years old, it’s safe to say that Isaac Dunbar is a verifiable wunderkind – Paper Magazine
Young trailblazing artist Isaac Dunbar releases his newest track Celebrate just in time for July 4th weekend via RCA Records. Listen HERE. This release follows Isaac’s critically acclaimed 3rd EP evil twin which was released at the top of the year. Billboard said …evil twin still goes out of its way to prove itself as a tour de force for the pop wunderkind.
Isaac says, Celebrate is about waking up and choosing happiness every single day instead of getting stuck in your own negativity. It’s sometimes easier to stay in a negative space than move to a positive one so with this song I wanted to bring awareness to that and to give people a reason to choose to Celebrate each day.
Last year, Isaac released his isaac’s insects EP that featured tracks like comme des garçons (like the boys) which E! News dubbed unbelievably catchy, scorton’s creek which Idolator called his best single yet and makeup drawer where PAPER Magazine praised its bright melody and was featured in NPR’s Best Music of 2020 column. His miss america track was declared a …soaring, powerful ballad… by The Interns. Check out the music video for miss america HERE.
About Isaac Dunbar
18-year-old Isaac Dunbar has carved out a spectacular and unique lane as one of the most critically heralded new artists in 2020. After supporting girl in red on her North American and European run of shows in 2019, Dunbar released his highly anticipated debut EP balloons don’t float here. It garnered the attention of notable tastemakers like Zane Lowe, The FADER, Ones To Watch, and Hillydilly, which stated: it’s only a matter of time until he gets worldwide recognition. Hailing from Cape Cod, Massachusetts, Isaac’s music melds complex sounds and atmospheric, beat-driven production to create melodic and introspective tracks. Last April, Isaac released his isaac’s insects EP which led LADYGUNN to call him a …young pioneer… and PAPER Magazine declaring him a …verifiable wunderkind… Isaac’s 3rd EP evil twins was released on February 19th via RCA Records.
Today, the Syracuse-born, North Carolina-raised rapper Toosii shares a luxurious video for “f**k marry kill,” a single from his latest project Thank You For Believing, out now via South Coast Music Group/Capitol Records. The visual – which follows a similarly lush clip for “Red Die” – finds the rising rap star embracing opulence, surrounded by beautiful women, glimmering jewels, and an inviting pool. Watch here.
The “f**k marry kill” video offers Toosii a chance to celebrate his recent successes as he lives large in a lavish mansion, surrounded by women in bikinis. It’s a fitting pairing for the track’s floating melodies and effortless cool.
The video is appropriately celebratory given that Toosii has recently marked some huge career milestones. His relentless work ethic and undeniable run of vivid, emotional tracks earned him a spot in the 2021 XXL Freshman Class. It’s a coveted honor for any rapper, and it speaks to the growing acclaim for Toosii across the industry. Thank You For Believing garnered praise from critics and tastemakers like The Fader, Complex, The Source, UPROXX, HotNewHipHop, and more.
Tickets are on sale here for the Thank You for Believing tour – Toosii’s first-ever U.S. headline outing. He will also perform at numerous festivals, including Rolling Loud, Lollapalooza and Austin City Limits.
Toosii also recently surpassed one billion combined global streams across all of his songs, proof that his music is resonating with listeners too. Between the release of Thank You For Believing, the staggering success of its singles, and his appearance on XXL’s 2021 Freshman Class, Toosii is already well on his way to becoming a superstar. But he’ll be the first to admit that all of this hustle is just the beginning.
The United Nations Foundation announced today that top global brands H&M and Banana Republic are once again partnering with UN Free & Equal for Pride Month this June to raise awareness and funds in support of lesbian, gay, bisexual, transgender, and intersex (LGBTI) equality worldwide. H&M will donate $100,000 to the global campaign this year, while Banana Republic will donate $60,000 this Pride Month.
“Pride connects directly to our core values and encapsulates our social vision to enable everyone at H&M and beyond to live the life they want, express who they are and to be the best of themselves”, says Pascal Brun, Global Sustainability Manager, H&M.
Both H&M and Banana Republic have long supported UN Free & Equal, a global campaign of the United Nations Human Rights Office that strives to advance equal rights and fair treatment for LGBTI people around the world. With this year’s contributions, H&M has now donated a total of $850,000, while Banana Republic has donated $240,000 to date through partnerships with UN Free & Equal.
“Inclusion has always been part of Banana Republic’s DNA and we are proud to partner with UN Free & Equal again this year to support their mission for LGBTI equality and human rights,” said Ana Andjelic, CBO of Banana Republic. “The past year has shown it is more important than ever to fight for equality and celebrate opportunity for all.”
Pride celebrations this year are taking place against the backdrop of the ongoing COVID-19 pandemic – a global crisis that has further exposed and exacerbated inequities and underscored the urgency of protecting the rights of LGBTI people.
“Every person – no matter who they are, where they live, or whom they love – deserves to live freely and authentically with full equality,” said Elizabeth Cousens, President & CEO of the UN Foundation. “The UN Foundation is proud to support UN Free & Equal in the fight for global LGBTI equality, and is grateful to both H&M and Banana Republic for their continued partnership.”
Now in its eighth year, the UN Free & Equal campaign aims to win respect, recognition, and acceptance for the human rights of LGBTI people around the world. The campaign reaches parents, students, teachers, journalists, and policymakers, especially in countries where LGBTI communities face hostility and hardship and aims to cultivate new allies in the fight for equality. It has campaigned in more than 30 countries so far, with 12 full-scale national campaigns currently active.
“LGBTI people remain among those who are most often left behind due to exclusion, discrimination and violence, and this has been further exacerbated as a result of the COVID-19 pandemic. Young LGBTI people in particular face disproportionate levels of family rejection, bullying online and offline, homelessness and restrictions on access to information,” said Michael van Gelderen, LGBTI lead at UN Human Rights.
In support of LGBTI youth, UN Free & Equal recently launched a campaign with the UN Secretary-General’s Envoy on Youth calling on allies to support young LGBTI people in creating a fearless future where all young people are safe, loved and empowered to thrive – regardless of who they are or whom they love. The campaign, which is made possible by the generous support of corporate and Government donors, kicked off on May 17, the International Day against Homophobia, Transphobia and Biphobia and will run through International Youth Day on August 12.
To learn more about the UN Free & Equal campaign, visit here.
H & M Hennes & Mauritz AB (publ) was founded in Sweden in 1947 and is quoted on Nasdaq Stockholm. H&M’s business idea is to offer fashion and quality at the best price in a sustainable way. In addition to H&M, the group includes the brands COS, Monki, Weekday, & Other Stories, H&M HOME and ARKET as well as Afound. The H&M group has 53 online markets and approximately 4,950 stores in 74 markets including franchise markets. In 2020, net sales were SEK 187 billion. The number of employees amounts to approximately 153,000. For further information, visit here.
About Banana Republic
Banana Republic is a global apparel and accessories brand committed to building a better tomorrow for people and the planet. Designed with purpose for those who share a passion for life with no boundaries, Banana Republic is redefining luxury by using the finest materials with the latest fabric innovations to create timeless, modern, and versatile clothing, eyewear, jewelry, shoes, handbags, and fragrances. Founded in 1978 in San Francisco, Banana Republic connects with customers online and in company-operated and franchise retail locations globally. For more information, please visit here.
About United Nations Foundation
The UN Foundation is an independent charitable organization created to be a strategic partner for the United Nations to address humanity’s greatest challenges, build initiatives across sectors to solve problems at scale, and drive global progress. Learn more here.
About UN Free & Equal
The UN Free & Equal campaign is an unprecedented global public information campaign aimed at promoting equal rights and fair treatment of LGBTI people. It was launched by the United Nations Human Rights Office in July 2013 and has since reached hundreds of millions of people globally through traditional and social media as well as generated a stream of widely shared materials – including powerful videos, impactful graphics and plain-language fact sheets. For more information please visit here.
Preparing For Memorial Day Weekend and The Start of Summer With Party Expert Meredith Staggers
With Memorial Day approaching, it’s finally time to celebrate the unofficial start to summer. From family gatherings and entertaining friends, how are you going to prepare for the long weekend?
Meredith Staggers, founder & owner of Cake & Confetti, shares how she is preparing for MDW get-togethers, along with her affordable home décor picks and best practices on partying inside and outside the home, which includes notable DIY projects and entertaining ideas, to kick off BBQ season in style.
With Memorial Day this weekend, Meredith Staggers has provided some tips below, to create fun and unique looks to spruce up any party.
Let’s start with an affordable home décor pick, like an easy tablespace idea. You may be tempted to decorate with traditional flag decor, but I challenge you to think outside the box a little bit! Pattern mixing adds interest to the table and definitely doesn’t have to be complicated.
Stick to a color scheme. I love choosing two or three colors and mixing patterns within those colors. For holidays like Memorial Day and July 4th, use red, white and blue but instead of flags or stripes, I suggest adding some gingham and other fun patterns!
Add in layers. I love the texture the jute placemat adds here and instead of putting the blue plates directly on the placemat, I added a slightly larger white plate between the two. It helps make the patterned plate stand out!
Buy disposable utensils, napkins and inexpensive pieces from places like Home Goods or Tuesday Morning. For summer hosting I like to stick to things I can throw away for easy clean up. I picked up these gingham napkins and gold plastic utensils for a few dollars. Inexpensive items like this allow you to mix and match patterns without committing too much!
For sustainability purposes, I always have reusable cotton napkins and find that cleaning them with Arm & Hammer Odor Blasters after each party gets the job done and leaves them feeling like new!
You cannot throw a good party without creative food ideas for you guests. Since I have a lot on my plate (literally), I like to simply dress up store-bought sugar cookies, and cupcakes with fruit and sprinkles! This takes the time out of cooking your own baked goods. However, it adds a little something extra than just using the basic store bought ones. By adding fruit and sprinkles to my deserts it gives it more of a personal touch.
Next up is my personal favorite The Dash Popcorn Maker. I suggest making DIY popcorn cones with patriotic paper. It is so fun and easy, and the kids absolutely love it!
Finally, I like to put out personal snack boards. I fill them with sweet and savory snacks that kids and adults go crazy for and it changes up from the normal cheese board.
We’re doing our best to use this time at home to create new traditions- and by celebrating with family and having your kids cook or set up with you is something that helps my family create these precious moments! My daughter Piper loves to help me in the kitchen, so whenever I let her lend a hand she is always thrilled!
After working in the marketing and event planning industry for three years, Meredith decided to launch Cake & Confetti (named after two of her party must-haves) with the support of her amazing second-half, Trent. Since 2013, the business has evolved from party planning to a multi-faceted styling boutique and blog.
Customer Service Tips Every Boutique Retailer Should Try
By: Joseph Heller, small businesses expert and CEO of Supplied!
Supplied makes it easier for small boutique owners around the world to access high-quality, affordable wholesale boutique items, whether to stock their physical store or IG shop.
Do you remember the last time you had a truly fantastic customer service experience?
Maybe a cashier complimented your earrings, or maybe the person at the drive-thru unexpectedly threw an extra taco in for free. Or maybe you were just really vibin’ with the enthusiasm you could hear at the other end of the customer support line. Whatever it was, chances are it made you more excited to return and support that company with your business in the future.
Now… think back to the last time you had an awful customer service experience.
Was someone being unnecessarily difficult while you were trying to return a sweater, you’d bought a week ago? Or did someone leave you on hold for hours and hours? Or maybe someone just would NOT honor your coupon, even though you received it in an email yesterday?
Whatever that bad experience was… I’d be willing to bet it made you a whole lot less likely to go back anytime soon.
As Vince Lombardi famously said, “It takes months to find a customer and seconds to lose one.” One poor customer service experience could cause you to lose all of a valuable customer’s future business.
If you haven’t been making great customer service a major priority in your boutique lately, now is the time to change that.
Read on to learn 25 powerful (but easy!) customer service tips every retailer should try implementing in their business.
(If you’ve hired someone else as the main customer service rep for your boutique business, send this article along to them as a reminder!)
Top 25 Customer Service Tips
Focus on the customer in front of you
As a boutique owner, you’ve constantly got about a zillion and one thing that need your time and attention. But when it’s a customer you’re dealing with, zero in on them and their needs. Nobody likes feeling unimportant – make sure you give them your undivided attention while they’re talking to you, whether it’s over the phone, in person, or in your site’s live chat.
Chances are, you’ve been in the exact same situation your customer’s in right now – whether they’re trying to figure out what size shoe to purchase or they’re trying to initiate a return for something that didn’t turn out the way they’d hoped. Do your best to see the situation from their perspective. You’ll be able to provide a better customer experience if you’re in touch with their needs and emotions.
Make an extra effort
Work tirelessly to solve your customer’s problems. If a customer wants a certain size that’s out of stock, double-check your inventory, let them know when they can expect that item to come back, offer them alternatives, or give them a discount code for their trouble. Your customers will appreciate you going the extra mile for them.
Customer service isn’t just about making your customer feel valued while you’re speaking to them – it’s also about providing a great all-around customer experience. Do a quick audit of your website and make sure it’s user-friendly. Is it easy to check out? Browse new arrivals? Search for specific items? Purchase using the payment method they prefer? If not, set aside some time to make some adjustments.
Identify their needs
There might be all sorts of things you could be doing to provide a better customer experience that you don’t even realize yet. Put together a short survey to send out to your customers about the checkout process and their past customer service experiences. It’ll show you what’s going well and what you could improve.
Use their name
Simple, but effective. Whenever a customer reaches out to you, take note of their name and use it. It’ll give your communications a more personal touch. (Don’t forget to introduce yourself by name, too!) Bonus points if you remember other personal details about them for next time.
Yes, even if you’re not talking to the customer in person! Make an effort to be friendly and positive, even if you’re just sitting at your desk at home – you can totally hear a smile through the phone, and it makes a difference.
If you could spend $5 to secure a customer who’s loyal to you for life… would you do it? Sometimes, that’s all it takes. When a customer reaches out to you, your priority is to make them happy – offering free shipping or accepting a late return can do just the trick. And that’s not just common sense – research shows that accepting someone’s generosity makes you feel indebted to them, which can translate to return business.
Don’t say “I don’t know”
Sure, you’re not gonna immediately have the answers to every single one of your customers’ questions… but it’s kinda your job to know. So, when you tell a customer “I don’t know,” what they hear is “I don’t care.” Not exactly the message you’d like to get across when you’re on the phone with a customer! Practice saying “Let me check on that for you” instead.
Acknowledging your customer’s birthdays is a surefire way to make them feel valued and appreciated. Ask your customers for your birthday as they sign up for your mailing list, then send them an email with a promo code for a free gift or a discount right before their special day.
Be clear about your policies
Your customers aren’t mind-readers – if you don’t let them know, they have no idea about how long shipping should take, where you ship to, or under what circumstances you accept returns. Be sure your shipping and returns policies are clearly stated on your website to avoid confusion. It’ll answer some questions before they’re ever even asked!
Honor your promises
Your customers need to know that they can trust your boutique to deliver the value it promises. Stick to the shipping and return policies you have listed on your website (unless you choose to go above and beyond them, of course!) Honor coupons and discount codes for as long as you said you would. Post any giveaway winners publicly in your stories. Trust is key!
Acknowledge frequent customers…
Let your return customers know how much you appreciate them! Whether you throw a quick handwritten thank-you note into their next order or you offer a discount code that’s good for their next purchase, it’ll definitely make them want to keep coming back.
But make sure new customers feel the love, too!
It’s a big leap to order from a company you’ve never purchased anything from before – make sure new customers feel super welcome. Acknowledge new customers by offering free shipping on their first order, sending a promo code when they sign up for your mailing list, or even sending a quick thank-you email for taking a chance on your shop.
Running a business is tough, and sometimes extenuating circumstances make it even tougher. Be open with your customers about the hurdles you’re currently going through, especially if it will affect shipping times or restock dates.
We all make mistakes – especially when we’re doing huge, crazy difficult things like running a business. If you’ve made a mistake on a customer’s order, own your error, sincerely apologize, and do whatever it takes to make things right. It’s much more professional than shrugging off responsibility or blaming someone else. (Bonus points if you reach out and own up to it before the customer even notices!)
Make it easy to get in touch
Have you ever sent an email to a company’s customer service team… and then never heard anything back? Yeah, that’s the worst. Don’t be that company. Let your customers know the best way to reach you, whether it’s through Instagram DMs, email, or over the phone. If you want to go the extra mile, include a live chat feature on your website that’s available 24/7. (Also, word of advice: if you have a contact form on your website, make sure to check it every so often!)
Offer self-help customer service
If your customers can find their own answers to their questions, it makes their lives easier AND your life easier. Include a comprehensive FAQ page on your website that answers common questions about shipping, sales, returns, and more. For more complicated questions, you might want to write up an entire blog post to give your customers more information. Just be sure your customers still know that they can reach out to you with any questions they can’t find the answers to.
Plan for the holidays
Here’s a hot tip: over the holidays, things get BUSY. Even if you usually don’t have very many people blowing up your inbox about shipping questions, there’s a very good chance you will during the holidays. Make sure you’re prepared with multiple customer service reps helping respond to questions (if need be) and detailed holiday shipping info displayed on your website and social media pages.
Make it a goal to respond to all customer emails within 48 hours whenever possible. No matter how busy you are, customers want to feel like their concerns and questions are a top priority. As for Instagram DMs, Facebook messages, and comments, try and get in a habit of responding to those right when you see them. (Your customers will like that and so will the algorithm!)
Hire the right people
If you’ve only recently opened your boutique business, you might be the only person your customers ever interact with. But as you grow and add more people to your team, make sure they’re people who are kind, friendly, and pleasant to interact with. Nobody’s perfect, but a positive attitude can make all the difference.
Pretend you’re at the dinner table with your strict aunt – say lots of pleases and thank yous. Not only is it common courtesy, but it’s also good business. It’ll also help you still sound friendly and polite even when you’re communicating via messenger or text.
Set clear expectations
Sorry, but you’re not superwoman. When your customers approach you asking when they can buy an item you aren’t planning on restocking, or when they ask if you can make sure the package, they just ordered gets to them by tomorrow, sometimes you just can’t give them the answer they were hoping for. Be realistic in your responses and don’t make promises you can’t keep. Setting clear expectations is also helpful in responding to emails – sending an automated email letting a customer know when they can expect a response is also helpful, even if they were initially hoping for a reply right away.
There isn’t a robot at the other end of all of those incoming customer emails – it’s bright, bubbly, sparkly you! Don’t be afraid to infuse your communications with your genuine personality. Strike up a conversation with a customer on the phone, ask about their day, say “top of the morning to ya” instead of “hello” when you feel like it. It’ll help forge a relationship with your customers!
Have you ever asked a waiter what you should order, only for them to respond, “I love everything on the menu equally!” Yeah, that’s not helpful – don’t be like that guy. When your customers ask for your opinion, politely give it. You’re the real expert on the products you carry – use your insider knowledge to guide your customers to the right decision for them.