Beautyque NYC unveiled its consumer survey results assessing “Beauty Consumer Survey: Has the Pandemic Changed Beauty Retail Forever?”. Key results included concerns over safety in-store protocols with testers and sanitary issues, increases in online shopping, and a profound desire for in-store purchasing ability. To see full survey report, click HERE.
“Over the past year, the pandemic has changed the way we do almost everything—including shopping for our favorite beauty products. We were interested to see how beauty consumers have adapted their shopping habits, and gauge their overall opinions and experiences when it comes to shopping online vs. shopping in physical stores,” explains Beautyque NYC Founder & Owner Sonia Khemiri. “We asked our community of beauty lovers to complete a survey, and we were able to extract some interesting key insights using the data submitted by 229 respondents.”
One of the most interesting takeaways of this survey was learning the beauty consumer’s feelings toward being able to physically see, feel, and test a product before deciding to purchase it. An overwhelming 80.4% of respondents indicated that being able to physically experience a product before buying is extremely important to them.
“Contrary to a lot of the buzz we’ve been hearing about how brick and mortar retail is dead, the consumers themselves are telling us otherwise,” says Sonia.
“The pandemic has caused me to enjoy shopping in a physical store more than before. I love being able to see, feel, smell and sample the products I purchase,” says survey respondent Jennifer G.
According to the Beautyque survey responses, the top 3 reasons why consumers like shopping for beauty products in physical stores include:
- Being able to see, feel, and try on products in person before buying
- Getting a product immediately rather than waiting for delivery
- Requesting a product sample to take home
However, concerns were expressed about sanitary efforts of retail stores. A significant amount of people indicated that they would only use product testers if they were sanitized before their use.
Just over 40% of survey respondents said that they will only be using product testers if they are fully sanitized immediately before use; 33.5% said they will avoid using testers altogether for the foreseeable future; and 24% said they will continue using product testers as they always have.
“I don’t feel very safe/clean touching using testers. I am okay with sealed products. I still do like going in person so I can see how big the product is, the actual colors and just the overall environment,” according to survey respondent Jenny N.
Beautyque also assessed whether the pandemic changed the shopping habits of beauty consumers? And if so, will this change in habits outlast the pandemic and continue indefinitely?
“We asked beauty shoppers how often they shopped for beauty products in physical stores before, during, and after the pandemic,” Sonia outlines.
Approximately 62% of respondents indicated that before the pandemic, they shopped in physical stores often or all the time; by no surprise, that number dropped to 12% during the pandemic; and now, after the pandemic, that number has crawled upward to 27%.
“These results show us that people are definitely not shopping for beauty products in physical stores as often as they did pre-pandemic—maybe because the pandemic isn’t fully over, maybe because they found that they enjoy shopping online more, or maybe a combination of many factors—but the reality stands that consumer shopping habits have changed for the long haul,” Sonia believes.
The Beautyque survey also inquired about beauty shoppers who online purchased before, during, and after the pandemic, to compare the results. Just over a third (34%) of respondents indicated that before the pandemic, they shopped for beauty products online often or all the time; that number jumped up to 53% during the pandemic; and has decreased just slightly to 46% after the pandemic.
According to survey results, the top 3 reasons consumers like shopping for beauty products online include:
- Being able to shop from anywhere, at anytime
- Seeing product reviews and ratings
- Searching for brands/products quickly and easily
Survey respondents also indicated their favorite features that have improved the online shopping experience for beauty products.
- Personalized quizzes to find your perfect shade match, formula, etc.
- Ability to live chat with beauty specialists or brand representatives
- Virtual try-on technology
“I’ve grown to enjoy [shopping for beauty products online] much more. Being able to read reviews and engage with others online replaces the questioning that may occur in store,” survey respondent April P. says.
An interesting takeaway from the survey is that, although online shopping rose during the pandemic and although products bought online were more likely to be returned than those bought in-person, returns were still lower during the pandemic than before. Having said that, most people preferred to shop online than in physical stores, although the difference was slim. A significant amount of consumers also preferred to browse for products online, then buy them in-person, indicating a balance between the preferences.
“Many consumers feel there are elements of online shopping that retail shopping cannot compete with. The luxury of shopping from the comfort of their home, finding things through their keyboard and browsing other customers’ reviews — many consumers feel these affordances are more valuable than what in-person shopping allows,” Sonia says.
Beautyque NYC is a disruptive retail marketing platform conceived by US-based female entrepreneur and indie brand founder Sonia Khemiri. In addition to the first ever beauty 3D storefront, Beautyque NYC provides an in-depth and interactive marketing platform for its more than 25 brands and 10000 consumers.
In addition to taking its own polls with its beauty enthusiasts, Beautyque NYC also spearheads Brand Evaluation Programs for its brand members to provide them direct product feedback from a focus group testing process.
Survey respondents include 229 consumers, ages 18 and older provided insight to how and if their beauty shopping habits changed during the pandemic.
To learn more, click HERE.