Posts tagged with "t-mobile"

Justin Bieber on global tour with Jaden Smith via 360 magazine

Justice World Tour

Global superstar Justin Bieber announces the final North American show of his sold-out Justice World Tour, set to take place at the Kia Forum in Los Angeles on July 3. Tickets for the July 3 Forum show will go on sale this Friday May 6 at 10am PT via Ticketmaster.

Last week, Justin teamed up with director Cole Bennett for his new single +video “Honest,” featuring Don Toliver. “Honest” marks Justin’s first official single since “Ghost” – the anthemic finale to the multi-platinum, Grammy-nominated Justice – went #1 at pop radio in January, making chart history with the most #1 hits by a male solo artist in US radio history and the only fifth artist ever to reach twenty Top 5 hits on Hot 100. “Stay” with Kid Laroi, Justin’s eighth career Hot 100 #1 single, made him the youngest solo artist ever to reach 100 hits on the chart. “Peaches,” his certified-triple-platinum smash, made Justin the first male solo artist to debut at #1 on both the Billboard 200 album chart and Billboard Hot 100 singles chart simultaneously.

Justin Bieber’s eighth #1 album Justice has sold over eight million copies globally, amassed over 12 billion global streams, and was nominated for eight Grammys, including Album Of The Year. With an astounding 100 billion career streams and over 75 million albums sold globally, Justin reigns as one of the biggest artists in the world. Bieber is the #1 artist on YouTube with over 68 million subscribers worldwide and is the #1 artist on Spotify global with 79 million monthly listeners.

Justin – who was named Artist Of The Year at the 2021 MTV VMAs and is currently nominated for thirteen Billboard Music Awards – has been wowing fans nightly on the opening leg of his Justice World Tour 2022, the biggest and most ambitious tour of his career. Throughout, Justin has remained committed to using his platform for social good, bringing his ‘Justice In Action’ initiative to fans across the country, raising awareness on important issues like criminal justice reform, climate action, voter registration and much more.

The Justice World Tour international shows start this month in Mexico and will then continue on to Scandinavia for festival shows in August; South America, South Africa and the Middle East in September & October, and then over to Australia and New Zealand in November & December before moving to the UK and Europe in early 2023.

The Justice World Tour, promoted by AEG Presents, is Justin’s first global outing since 2016/2017’s ‘Purpose World Tour’. Described by The Times of London as “mesmerising”, Bieber played to 2.7 million fans over the course of his 2016-2017 run, with the finale seen by 65,000 fans at London’s British Summer Time Hyde Park festival. 

As the official wireless partner for the Justice World Tour, T-Mobile and Justin Bieber continue their successful partnership, forged in 2017 with their #UnlimitedMoves Super Bowl campaign. T-Mobile customers can get access to stage-front tickets at every U.S. tour stop, even the sold-out shows! Un-carrier customers can snag their Reserved Tickets starting 30 days prior to each show at first day prices – just another way T-Mobile thanks its customers simply for being customers.

Visit justinbiebermusic.com for further information.

illustration by Reb Czukoski for use by 360 Magazine

Elliott Advocacy Releases 2022 Readers Choice Nominees

Elliott Advocacy, the nonprofit online consumer advocacy organization, has announced the release of its 2022 Readers Choice Award nominees, with voting beginning today here.

Sponsored by Medjet, the leading air medical transport membership program for travelers, the Elliott Advocacy Readers Choice Award is an annual recognition of companies in various consumer sectors that offered outstanding customer support and service that year. For 2022, readers nominated and voted for their favorite companies in 16 categories ranging from airlines to wireless service providers.

Finding the best customer service is more challenging than ever during a pandemic, says Christopher Elliott, founder of Ellio=tt Advocacy. The Readers Choice Award offers guidance to consumers, helping them make smarter purchasing decisions.

The Readers Choice Award, now in its 17th year, is widely recognized as one of the premier customer service honors in America. The full list of award categories and nominees for the 2022 Readers Choice Award includes:

Travel Agency Network

  • American Express Travel
  • Ensemble Travel Group
  • Travel Leaders Network
  • Signature Travel Network
  • Virtuoso

Wireless Carrier

  • AT&T
  • Consumer Cellular
  • Cricket
  • Google Fi
  • Nextel Communications
  • T-Mobile
  • TracFone Wireless
  • Verizon Wireless
  • Sprint

Luggage

  • American Tourister
  • Away
  • Briggs & Riley
  • Eagle Creek
  • Delsey
  • Globe-Trotter
  • Hartmann
  • Samsonite
  • Travelpro
  • Tumi
  • Victorinox

Cruise Line

  • Azamara
  • Carnival
  • Cunard
  • Celebrity
  • Crystal
  • Holland America
  • Disney
  • MSC
  • NCL
  • Princess
  • Royal Caribbean
  • Viking
  • Regent Seven Seas
  • Seabourn

Apparel

  • American Eagle
  • Abercrombie & Fitch
  • Aeropostale
  • Forever 21
  • Gap
  • J. Crew
  • H&M
  • Inditex
  • Lands End

Subscription TV

  • AT&T U-verse
  • Bright House Network
  • Cablevision Systems
  • Charter Communications
  • Comcast
  • Cox Communications
  • DirecTV
  • DISH Network
  • Mediacom
  • Suddenlink
  • Time Warner Cable
  • Verizon Fios

Hotel Chain

  • Marriott
  • Hilton
  • Best Western
  • Carlson Rezidor
  • InterContinental (IHG)
  • Accor
  • Choice Hotels
  • Wyndham Hotel Group

Online Travel Agency

  • Booking.com (includes Kayak and Priceline)
  • Fareportal (includes CheapOair, OneTravel, and Travelong)
  • Expedia (includes Hotwire, Orbitz, and Travelocity)
  • TripAdvisor (includes FlipKey and Viator)

Ground Transportation

  • Car2Go
  • Greyhound
  • Kyte
  • Lyft
  • Megabus
  • Uber
  • Turo
  • Zipcar

Domestic Airline

  • Allegiant Air
  • American Airlines
  • Alaska Airlines
  • Breeze Airways
  • Delta Air Lines
  • Frontier Airlines
  • Hawaiian Airlines
  • JetBlue Airways
  • Southwest Airlines
  • Spirit Airlines
  • United Airlines

Travel Insurance

  • Allianz Global Assistance
  • Amex Assurance
  • Aon Affinity
  • Berkshire Hathaway
  • Generali Global Assistance
  • HTH Worldwide
  • Travel Guard
  • Travelex
  • Trip Mate

Travel Insurance (Specialty)

  • Arch RoamRight
  • Cavalry Travel Insurance (Ripcord)
  • Seven Corners
  • Travel Insured International
  • World Nomads

Vacation Rental

International Airline

  • Air China
  • Air France
  • British Airways
  • Cathay Pacific
  • easy Jet
  • Emirates
  • KLM
  • Lufthansa
  • Turkish Airlines
  • Ryanair
  • Singapore
  • Virgin Atlantic

Theme Park

  • Animal Kingdom (Disney World)
  • Busch Gardens (Tampa)
  • Busch Gardens (Williamsburg)
  • California Adventure Park (Disneyland)
  • Cedar Point
  • Disneyland
  • Epcot (Disney World)
  • Hersheypark
  • Hollywood Studios (Disney World)
  • Islands of Adventure (Orlando)
  • Kings Island
  • Knotts Berry Farm
  • Magic Kingdom (Disney World)
  • Six Flags Great Adventure
  • Six Flags Magic Mountain
  • SeaWorld (Orlando)
  • SeaWorld (San Diego)
  • Universal Studios (Hollywood)
  • Universal Studios (Orlando)

Car Rental Company

  • Ace
  • Advantage
  • Alamo
  • Avis
  • Budget
  • Dollar
  • Enterprise
  • Fox
  • Hertz
  • National
  • Thrifty
  • Silvercar
  • Sixt

Car Manufacturer (Domestic)

  • Buick
  • Chrysler
  • Chevrolet
  • Cadillac
  • Ford
  • GMC
  • Jeep
  • Lincoln
  • Tesla

Car Manufacturer (International)

  • Acura
  • Honda
  • Infiniti
  • Isuzu
  • Lexus
  • Mercedes
  • Mazda
  • Mitsubishi
  • Subaru
  • Suzuki
  • Toyota
  • Volvo
  • VW

Additional sponsorship for the Elliott Advocacy 2022 Readers Choice Award comes from Allianz and Southwest Airlines. Voting will be open through January 2022 and winners will be announced in February. A full list of previous Readers Choice Awards is available here

ABOUT ELLIOTT ADVOCACY:

Elliott Advocacy is a 501(c)(3) nonprofit consumer advocacy organization that empowers consumers to solve problems and helps those who can’t. We do it through direct consumer advocacy, journalism, and by maintaining the largest database of executive contact information on the internet for consumers.

Justin Bieber Illustration by Kaelen Felix for 360 Magazine

Justin Bieber × T-Mobile NYE Concert

Justin Bieber is teaming up with T-Mobile to host a blowout Livestream concert — Bieber’s first live show since 2017 — to kick off the New Year! Fans across the globe can tune into “T-Mobile Presents New Year’s Eve Live with Justin Bieber,” Thursday, Dec. 31 starting at 7:15 p.m. PT/10:15 p.m. ET with the cannot-miss performance beginning at 8 p.m. PT/11 p.m. ET. Plus, T-Mobile will be amping up the New Year’s party with more fan experiences to come.

T-Mobile customers can score free access to the Livestream concert through the T-Mobile Tuesdays app or by heading to  www.JustinBieberNYE.com starting Tuesday, Dec. 8 at 2 a.m. PT/5 a.m. ET, while everyone else can purchase access for $25 to the unforgettable experience at www.JustinBieberNYE.com. Access will be available through Jan. 1, 2021, at 3 p.m. ET. 

“I’ve worked with T-Mobile for a long time — they’re such a fun brand, and we’re working on more surprises to watch out for during this special night,” said Justin Bieber. “I can’t wait to partner on this epic New Year’s Eve concert with them, and give everyone a safe way to kick 2020 out the door, together.”

After closing out 2020 with three smash singles — “Holy,” with Chance The Rapper, “Lonely” with benny blanco, and “Monster” with Shawn Mendes — Justin Bieber reigns as one of the biggest artists in the world: the #1 artist on YouTube with 60 million subscribers, the #2 artist on Spotify global with over 65 million monthly listeners, over 200 million in combined U.S. radio audience per week, and three Grammy nominations and an American Music Award for his 2020 album Changes.

Since T-Mobile Tuesdays launched in 2016, Un-carrier customers have snagged over 450 million fun freebies and deals, including free MLB.TV, Taco Bell tacos, Dunkin’ credit, Redbox rentals, Atom movie tickets, Live Nation concert tickets, Shell gasoline, and more — just for being T-Mobile customers. For more details visit: https://www.t-mobile.com/offers/t-mobile-tuesdays. T-Mobile customers can download the T-Mobile Tuesdays app for iOS or Android

Follow @TMobile on Twitter, Facebook and Instagram for updates leading up to the event. Qualifying service & app download required for T-Mobile Tuesdays. 

Global superstar Justin Bieber has amassed more than 50 billion streams and more than 60 million albums sold worldwide and currently ranks as one of the biggest recording artists in the world. Bieber is the #1 artist on YouTube with over 60 million subscribers, the #1 artist on Spotify globally with over 70 million monthly listeners, is currently reaching over 200 million in combined U.S. radio audience, and was recently nominated for three Grammy nominations and an American Music Award for his multi-platinum 2020 album Changes. Bieber’s Grammy-winning 2015 album Purpose has sold over 21 million copies worldwide.

Moment House is the premium digital live platform that connects artists and their core fans for global elevated ticketed experiences — called Moments. With a mission to bring people together through art and technology, Moment House is uniquely crafted with a focus on artist-friendliness, elegant design, user experience, and support for seamless merchandise integrations, global payments, and more.

Founded in 2019 by an inaugural graduate of the Jimmy Iovine & Dr. Dre Academy for Innovation at USC, Moment House has hosted “Moments” by a range of artists including Halsey, Kaytranada, Ruel, Yungblud, and more. The company is backed by top tier investors across the music industry and Silicon Valley, including Scooter Braun, Troy Carter, Jared Leto, Forerunner, Kygo, and Kevin Mayer. For more information on Moment House, visit momenthouse.com.

VenewLive is a Digital Live Performance Streaming Platform that delivers a unique immersive experience to global music fans, expanding viewership beyond physical venues. Our Multi-View technology enlivens the artists’ performances, delivering on-stage magic and energy to fans virtually. Through our digital interactive features, the fans will feel seen and valued by the artists and enjoy a collective viewing experience with other fans.

Cell carrier, t-mobile, 360 magazine, illustration, rita azar, wireless carriers

T-Mobile Crash

By Eamonn Burke

Today (June 15, 2020) between 2 and 3 pm ET the cell provider T-Mobile had a major outage that affected customers across the country, although the full reach of the crash is not yet known. Down Detector has reported 93,000 reports of the outages.

T-Mobile users have reported an inability to complete calls, which would fail almost immediately, and unable to receive them as well. Many also had issues with data and text. Other providers have not been affected.

“Our engineers are working to resolve a voice and data issue that has been affecting customers around the country. We’re sorry for the inconvenience and hope to have this fixed shortly,” says president of technology Neville Ray in a tweet.

Justin Bieber, 360 MAGAZINE, Kehlani, Jaden Smith, Changes Tour

JUSTIN BIEBER – CHANGES

CHANGES, the highly-anticipated new album from Grammy Award®-winning global superstar Justin Bieber, arrives today via RBMG/Def Jam Recordings, along with the official public on-sale for tickets to the Changes Tour, presented by T-Mobile with special guests Kehlani and Jaden Smith. The tour, promoted by AEG Presents, kicks off in Seattle on Thursday, May 14th. Tickets for the tour go on sale today at Noon local time at justinbiebermusic.com.

In the whirlwind campaign to the release of CHANGES, Justin has dropped two massive singles – “Intentions” feat. Quavo and “Yummy” – which have collectively racked up over half a billion global streams. Along the way, Bieber has achieved two major milestones: surpassing 62MM monthly listeners on Spotify, he becomes the #1 artist on the platform worldwide. And with his ongoing YouTube Originals docuseries “Justin Bieber: Seasons”  – and its record-breaking premiere episode views – Justin tops 50MM subscribers, giving him the #1 artist channel on YouTube.

As fans have been given an intimate look into Justin’s journey, struggles and creative process with Seasons, he has returned to the spotlight on stage and screen, with Saturday’s triumphant performances of “Intentions” and “Yummy” on SNL, and tonight’s performance with Quavo & The Roots on The Tonight Show starring Jimmy Fallon. Next week, Justin will take over the Late Late Show with James Corden, beginning Monday with his third installment of “Carpool Karaoke.” Justin is also slated to perform at the 2020 iHeart Awards, airing March 29th on FOX.

Over the course of his career, Bieber has amassed over 50 billion streams and over 60 million album equivalent sales worldwide. Justin’s Grammy Award®–winning 2015 album Purpose has sold over 21 million copies worldwide. The Purpose Tour sold out 64 U.S. and 52 international tour dates, thrilling fans around the world with Justin’s dynamic, must-see live performance. 

T-Mobile is the official wireless partner for the Changes Tour, and Un-carrier customers can get access to stage-front tickets at every U.S. tour stop, even the sold-out shows! T-Mobile customers can snag their Reserved Tickets starting 30 days prior to each show at first day prices – just another way the Un-carrier thanks its customers simply for being customers.

Wireless carriers are confronting increased competition

Wireless carriers are confronting increased competition for device sales from third-party ecommerce sites, according to the J.D. Power 2019 U.S. Wireless Purchase Experience Full-Service Performance StudySM—Volume 2 and the J.D. Power 2019 U.S. Wireless Purchase Experience Non-Contract Performance StudySM—Volume 2.

Specifically, the percentage of device purchases made via carriers’ websites and overall level of customer satisfaction with those purchases has declined since the Volume 1 study, released in January 2019. Meanwhile, the total percentage of wireless purchases made via Amazon has increased by 3 percentage points during the same period, and customers who purchase via amazon.com are much more satisfied with their purchase experience than with their carrier website (884 vs. 851, on a 1,000-point scale).

“Wireless carriers have made meaningful investments in their digital channels, and while those investments are positively influencing customer care, there is still room for improvement when it comes to optimizing purchase experience,” said Ian Greenblatt, Managing Director at J.D. Power. “Carriers need to be positioned to satisfy their customers’ shopping preferences as the industry gets closer to 5G and the introduction of new phone models.”

Study Results

For full-service carriers, T-Mobile ranks highest with a score of 864. Verizon Wireless (837) ranks second and AT&T (836) ranks third.

For non-contract full-service carriers, Cricket ranks highest with a score of 862. Metro by T-Mobile (851) ranks second and Boost Mobile (850) ranks third.

For non-contract value carriers, Consumer Cellular ranks highest with a score of 876. TracFone (834) ranks second and Straight Talk (832) ranks third.

Now in the 16th year of publication, the U.S. Wireless Purchase Experience Full-Service Performance Study and U.S. Wireless Purchase Experience Non-Contract Performance Study evaluate the wireless purchase experience of customers who use any one of three purchase channels: phone calls with sales representatives; visits to a retail wireless store; or online/website. Overall purchase experience satisfaction with both full-service and non-contract carriers is measured in six factors (in order of importance): store sales representative; website; phone sales representative; offerings and promotions; store facility; and cost of service. The studies were fielded from January through June 2019.

Which Wireless Firms Are Doing Well?

The study is out for the J.D. Power 2019 U.S. Wireless Network Quality Performance Study—Vol. 1.

As the release linked above describes, this study measures network quality experienced by customers with wireless phones and network performance of tablets and mobile broadband devices. It’s based on responses from 32,159 wireless customers and was fielded from July through December 2018. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West.

The metric used is quality problems per 100 connections (PP100) in call quality, messaging quality, and data quality in each region. Simply put, the lower the number, the fewer problems customers experienced by customers and the better the overall experience is.

The release notes that wireless network problems are rising among customers in the Northeast, Mid-Atlantic, and North Central regions, but that problems have decreased in the Southeast region.

As for what carrier is doing the best overall, Verizon is the clear leader. It ranks highest in all six regions covered in the study, achieving the lowest network quality problems per 100 connections (PP100) in call quality, messaging quality and data quality in each region. T-Mobile ties Verizon in data quality in the Northeast region.

You can find specific charts for each region in the study.

Here’s the link to last year’s release if you’d like to compare.

J.D. Power × Network Quality

Photo Credit: Google Images

J.D. Power has just issued the release for its U.S. Wireless Network Quality Performance Study–Volume 1 for 2018, based on the responses of 38,595 wireless customers (phones, tablets, and mobile broadband devices) from July through December 2017.

Below are some of the key findings of the study:

·         Unlimited data continues to improve customer perception of quality: Unlimited data plan customers experience an average of 11 overall network quality problems per 100 connections (PP100) vs. an average of 13 PP100 among customers with data allowances. They also experience a lower incidence of data problems (15 PP100 vs. 17PP100).

·         Bring your own device (BYOD) customers experience higher incidence of network quality problems: Overall network quality for customers who brought their own device is 12 PP100 vs. 11 PP100 for those who paid their carrier in full or in installments for a device. This difference in overall network quality is driven by gaps in calling quality (14 PP100 among those who brought their own device vs. 13 PP100 among those who purchased a device from their carrier) and data quality (17 PP100 vs. 15 PP100).

·         Phone age not really a factor: The average age of a phone brought to a carrier is 19 months vs. 14 months for phones that were purchased through the carrier. However, network quality does not necessarily decline with phone age. Phones less than a year and a half old are associated with 12 PP100 vs. 10 PP100 among phones 18 months or older, suggesting that some quality issues may be caused by network optimization issues and not the age of the phone.

As usual, the different carriers were also ranked. Verizon Wireless ranks highest in all six regions covered in the study, with better PP100 scores than the regional averages in call quality, messaging quality and data quality. U.S. Cellular ranks highest in a tie with Verizon Wireless in the North Central region.