Posts tagged with "Phone Calls"

relationship illustration by Rita Azar

How Much Time do We Spend Using a Smartphone in the UK?

On average, the Britons are currently spending more than 30 hours a week online making it one of the most addictive activities around. People spend a good part of their time on the internet doing a variety of things including betting, playing online games, dating while others are there mainly for business purposes. 

In recent statistics, most of the youths aged between 16 years and 24 years have been noted to be having the highest population of internet users. Smartphones have made work extremely easy and manageable due to the high levels of technology prevailing in the country.

Some Statistics

In these times, the rate at which people are using the internet, especially the smartphones has greatly risen compared to the past 10 years. The statistics have also shown that women are spending more of their time on the internet as compared to men.

More time online

As previously stated, in the UK people are averagely spending 24 hours a week on the internet. This tells of the great influence the internet has to the people and their general well-being. The comprehensive report which was compiled by Ofcom has also revealed that 78% of the UK population use smartphones on online related activities. 

The addiction has moved to a higher level in that people here check-in using their smartphones after every 12 minutes and as well 35% of the population check their phones just before going to bed.

Less time on phone calls

Another good example that can really tell how much people treasure their smartphones than any other thing else is in the way they are making their phone calls. It has been noted that the total number of outgoing calls has greatly dropped by 1.7 percent. 

The main cause is that people have turned away from the normal phone calls and have opted to call using WhatsApp or messenger. To be more precise, 75% of the population prefer making phone calls in this way and at the same time 92 percent of the population say browsing the web is more important.

The Most Popular Mobile Activities

Mobile related activities have been on the increase especially after the introduction of modern technology and the wide use of the internet by most people in the UK. This brought a lot of advancement and development in the mobile sector and the entire IT fraternity.

Social Media

The social media platforms are among the most popular among many of the UK residents. People have turned away from messaging and currently WhatsApp, Facebook and twitter among the widely used social media platforms. This has become one of the simplest ways of reaching out to a wider audience and is equally an effective tool for communication.

Slots

This is another common activity among many residents of the UK, especially the adults. Most of the residents are glued on their screens spending a few of their minutes and hours playing at casinos not on Gamstop via mobile. This has gained popularity among the residents and it has greatly contributed to uncontrolled rates of addiction among many. Slots can either be played for fun or for real money. Although it is liked by many, it has as well caused high rates of addiction leading to problem gambling rising.

Dating services

This is yet another more popular activity among many. Most people have linked up through these dating sites and it eventually ended up in marriage to a number of them. It has been a common thing on the internet among many youths and adult and several relationships have thrived to a greater extend.

Conclusion

Since the introduction of mobile technology especially smartphones, a lot of developers have been realized in the technological sector. This has glued many people on their screens spending time with mobile gaming. Great thanks to the recent advancements in mobile technology who are taking the lion’s share in terms of offering reliable, fast and standard solutions to many of the problems.

Kaelen Felix Illustrates a Healthcare Article for 360 MAGAZINE

Authenticx x Healthcare Companies

Healthcare companies are at the center of so many debates right now, and their involvement in the pandemic is one of the biggest.

Having to answer customer questions while COVID-19 impacts the nation in a manner unprecedented in our lifetime can be a challenge, but Authenticx is offering advice to companies attempting to provide answers.

Authenticx CEO Amy Brown said the upcoming flu season will bring about more questions, and we can use the past several months to prepare.

“Americans are tuned into what healthcare experts are saying like never before. We’re urging healthcare providers to seize this opportunity to listen to the concerns of the public and use their resources to provide clear guidelines and straightforward advice so healthcare consumers can make the best decisions to protect themselves and others,” Brown said.

Based on 45,000 data points pulled from customer conversations, Authenticx was able to determine three main concerns regarding coverage. The three concerns are as follows:

1. Contraction Risk: Patients have divided themselves into different demographics trying to determine the possibility of contracting COVID-19, and the flu will only make it more difficult to determine. Customers called their healthcare providers to ask questions like:

  1. Should I get my flu shot this year or does that lower my immune system?
  2. Is there anything I should know about flu shots relative to my specific treatment plan?
  3. Should I quarantine if I think I have the flu?
  4. How do I know if I have the flu or COVID-19? What should I do about that?

2. Flexible Payment Options: Unstable employment and loss of insurance have been devastating results of COVID-19, but customers are still trying to remain safe. Customers reportedly asked how to proceed forward with healthcare given limited financial flexibility. Those concerns are not likely to curtail in the very near future.

3. Supply Chain & Access to Medications: With COVID-19 taking priority in national health, many patients expressed concern about getting medication they required prior to the pandemic. Issues with the mail system could also cause consumers to panic if their medication sees shipping delays or problems. Between flu shots and COVID vaccines, drug manufacturers are being kept busy. Some worry they’re too busy to handle normal mandatory medication.

Brown said healthcare companies can implement a listening system for customers with these questions by doing the following:

1. Listen at Scale: It will be nearly impossible to give full attention to each and every customer. The goal should be to prioritize the most important questions and select customer interactions to monitor. Determine a specific sample size suited to the customer base and use that sample to select questions and customers to address specifically.

2. Be Strategic: Listening can provide insight when choosing a strategy for engaging with customers. The customers will tell companies what they are hoping for in terms of service, and that information can be used to change for the better. Once a strategy is solidified, deploy resources to give the customers what they hope to receive from the company.

3. Move Fast: Begin moving on customer questions right away. As news regarding healthcare develops, so do the needs of the customers. Concerns not handled right away could get lost in the shuffle in an ever-developing news cycle, and customers want their problems solved in real time.

To see a full step-by-step guide on how to properly serve healthcare customers right now, you can click right here.