Posts tagged with "Asia Pacific"

Quality of Sleep is Significant Opportunity for North American Hotels

Fewer Than 30% of Hotel Guests Experience “Better Than Expected” Night’s Sleep

Forget the minibar, sleek lobby and mints on the pillow. If hotels really want to build loyalty and delight their customers with stand-out lodging experiences, they need to focus on the bed. According to the J.D. Power 2019 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, quality of sleep is one of the most important components of a hotel guest experience with the potential to drive overall satisfaction and brand loyalty, but the majority of hotels are not delivering better-than-expected sleeping conditions.

“Delivering a superior sleep experience—from the quality of the bed, linens and pillows to the ambient sound and temperature of the room—is a huge opportunity for hotels to differentiate themselves from the pack and earn significant goodwill with guests,” said Jennifer Corwin, Senior Manager of Consumer Insights for Travel & Hospitality Intelligence at J.D. Power. “Of all the discrete variables of the hotel guest experience we measure, a better-than-expected night’s sleep is the one with the potential to drive the highest levels of overall guest satisfaction for those hotels that can deliver.”

Now in its 23rd year, the North America Hotel Guest Satisfaction Index Study was redesigned this year to incorporate much deeper guest profiling information and extended coverage of the full hotel customer journey, including the path to purchase, pre-stay communications and post-stay communications. The study also now includes property-level information throughout North America, updated food and beverage metrics and inclusion of vacation rental utilization metrics.

Following are some key findings of the 2019 study:

  • More zzzs, please: Overall satisfaction scores increase 114 points (on a 1,000-point scale) when hotel guests experience a better-than-expected quality of sleep. However, just 29% of hotel guests had such an experience. Of guests who do experience better-than-expected quality of sleep, 78% say they “definitely will” return to that property and 71% say they “definitely will” return to that brand.
  • The anatomy of a good night’s sleep: The top contributors to quality of sleep and, therefore, higher satisfaction scores, are comfort of bed; quietness of room; comfort/quality of pillows; room temperature; and comfort/quality of linens. Satisfaction scores for quality of sleep are also higher when hotels offer beyond-the-basics items, such as white noise/sound machines, earplugs, robe/slippers and authentic local decor.
  • Quality of sleep directly correlated to price of room: The highest rate of better-than-expected sleep quality is in the luxury hotel segment (42%), followed by the upper upscale (33%), upscale (31%), upper midscale (28%), midscale (28%) and economy (23%) segments.
  • Arrival and check-in experiences present opportunity to shine: The key elements of the check-in experience consistent with high hotel guest satisfaction scores are efficiency (ideally takes five minutes or less); accuracy; and offering a warm welcome. When any of those baseline criteria are not met, satisfaction scores tumble as much as 100 points.

Study Rankings

The following hotel brands rank highest in guest satisfaction in their respective segments:

Luxury: The Ritz-Carlton (for a fifth consecutive year)
Upper Upscale: Hard Rock Hotel
Upscale: Best Western Premier
Upper Midscale: Drury Hotels (for a 14th consecutive year)
Midscale: Wingate by Wyndham (for a fifth consecutive year)
Economy: Microtel by Wyndham (for a second consecutive year)

The 2019 North America Hotel Guest Satisfaction Index Study analyzes guest responses to more than 150 questions regarding their overall experiences and includes 85 officially ranked brands in six market segments. This year’s study is based on responses from approximately 44,890 guests who stayed at a hotel between June 2018 and May 2019.

For more information about the 2019 North America Hotel Guest Satisfaction Index Study, visit https://www.jdpower.com/resource/jd-power-north-america-hotel-guest-satisfaction-index-study.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

J.D. Power 2018 Smart Thermostat

Smart thermostats that are energy efficient vastly increase customer satisfaction, as well as ease of installation/setup and pricing, according to the J.D. Power 2018 Smart Thermostat Satisfaction Report.

“The boost in customer satisfaction based on energy efficiency shows that consumers are looking for long-term savings and environmentally friendly options when it comes to smart thermostats,” said Ian Greenblatt, Technology, Media & Telecom Practice Lead at J.D. Power. “If manufacturers can continue to turn out products that can satisfy beyond the purchasing and installation process, they will see an increase in customer loyalty, as we found that 94% of satisfied customers are likely to recommend their product to others and 59% are likely to repurchase the product down the road.”

The 2018 Smart Thermostat Satisfaction Report measures overall customer satisfaction with smart thermostat brands among those who purchased a smart thermostat system within the past 12 months. Satisfaction is examined across 10 factors (listed in order of importance): ease of use; ease of install/setup; reliability; energy efficiency; price paid; effectiveness of heating/cooling; internet connectivity; usefulness of app; variety of features; and customer service. Satisfaction is calculated on a 1,000-point scale. The report is based on responses from 952 customers and was fielded in July-August 2018.

Study Rankings

Nest ranks highest in overall customer satisfaction (883), performing particularly well in six of the 10 factors: internet connectivity; variety of features; ease of use; energy efficiency; usefulness of app and ease of install/setup. Honeywell ranks second (877) and Carrier ranks third (861).

Overall satisfaction among smart thermostat customers is 877, up 12 points from 2017.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

SmartDate Glasses

SMARTBUYGLASSES LAUNCHES ‘SMARTDATE’ GLASSES
SmartBuyGlasses.com reveals innovative technology to help find love in real-time

2018 is the year that man sent a roadster cruising into space, complete with (a tin) driver and safety belt. It’s also the year we finally created the coveted real-time translation Babel-fish earbuds from the beloved Hitchhiker’s Guide to the Galaxy. Science fiction no longer signifies fantasy. It would seem that nothing is too big too or brave to achieve anymore. And here at SmartBuyGlasses, we would have to agree. We have a 2018 tech revolution of our own that is set to change the way you see the world.

We are delighted to introduce the world’s very first pair of “SmartDate Glasses”. They are set to revolutionise the dating game. Tired of trawling through eHarmony requests? Getting thumb cramp from constantly swiping left? Well we have the answer to that!

With our brand new pair of SmartDate Glasses, SmartBuyGlasses has once again seamlessly blended contemporary style with consumer demand. Want to look cute on your way to work today, and find a date for dinner tonight? No problem! Your SmartDate Glasses let you swipe left or right on people in real time.

That’s right. The guy sitting opposite you on the tube? The pretty girl serving you your coffee? Throw on your SmartDate Glasses and you can let them know you’re interested. It’s an amazing innovation that is already sweeping China and the rest of Asia Pacific by storm.

The way it works? Look through your SmartDate Glasses lens and (similar to the technology used in Google Glass) you will see their available social media networks and any information they have listed on them. (ie. their age, their relationship status, where they went to university). You can then contact them directly through their social media and let them know who you are, where you saw them through your SmartDate Glasses, and that you’re oh-so-interested. In fact it is through the use of very similar technology to that of Google Glass, that SmartBuyGlasses is able to launch this new smart tech product.

SmartBuyGlasses is part of the Motion Global group, who also own VisionDirect, among others. We are one of the world’s largest designer eyewear e-commerce companies, with operations across Asia Pacific, Europe and the Americas. We currently operate in over 30 countries & 15 languages worldwide, and our website offers over 80,000 products from a range of 180 different brands. Our mission statement is to provide high quality designer eyewear at affordable prices.

Having been in the eyewear industry for over a decade we were inspired to create the SmartDate Glasses in response to peoples need to truly connect. In a time of increased digital connectivity, more people are finding it difficult to establish physical relationships. The stigma still attached to dating apps means that many miss out on the chance of love. We saw a way to help. As glasses are fast becoming permanent style accessories, we thought why not combine the two in order to facilitate a situation where glasses weren’t just your fashion accessory but also your tool to connect and find happiness? Welcome to the optical future. We’ve been waiting for you.

Watch a YouTube video here.

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About SmartBuyGlasses:
Since 2006, SmartBuyGlasses has been dedicated to offering our customers the world’s largest range of designer eyewear. With operations in over 30 countries, the optical group is committed to delivering on price and quality, and upholding the high standards of the world’s best known designer eyewear brands.
We are invested in helping our customers express their individuality. We want you to find what you love.