Posts tagged with "hotel room"

Christine Englehardt illustration by Heather Skovlund for 360 Magazine

Christine Englehardt

Christine Englehardt

Christine Englehardt: Marathon runner. Nursing student. An animal lover. Manager of Jules Thin Crust. A daughter and a friend with a laugh that lit up a room. Much like many other young people, Christine traveled to Miami Beach for Spring Break, looking forward to a relaxing vacation. Unfortunately, she traveled alone to The Magic City and was met with an unforgivable turn of events.

Christine was just 24 years old when Dorian Taylor and Evoire Collier drugged and brutally raped her on March 18, 2021. Miami Harold stated Christine was left for dead while her rapists stole her phone and credit cards before heading out to continue their night of partying. Christine was later found dead inside of her hotel room. Miami-Dade Medical Examiner is determining her cause of death.

Taylor and Collier continued to make purchases with Christine’s credit cards while Taylor was found with her phone days later. Miami Beach Detectives were able to track the men down with help from the hotel’s surveillance footage.

Vigil for Christine Englehardt

Please join us in honor of Christine Englehardtwho tragically lost her life this week. Residents of Miami Beach stand with the family of Christine Englehardt and vow for justice and these crimes to come to an end.

We’d like to invite everyone to a vigil at the Albion Hotel, located at 1650 James Avenue, Miami Beach, FL 33139, in her honor at 5 PM this Friday, March 26, 2021.


South Florida People of Color Organization and Miami Beach City Officials will be in attendance. There will be a special performance by Maryel Epps.

A GoFundMe has been set up in Christine’s honor. If you wish to pay your respects, Christine’s Facebook is located here.

Christine Englehardt vigil image

Quality of Sleep is Significant Opportunity for North American Hotels

Fewer Than 30% of Hotel Guests Experience “Better Than Expected” Night’s Sleep

Forget the minibar, sleek lobby and mints on the pillow. If hotels really want to build loyalty and delight their customers with stand-out lodging experiences, they need to focus on the bed. According to the J.D. Power 2019 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, quality of sleep is one of the most important components of a hotel guest experience with the potential to drive overall satisfaction and brand loyalty, but the majority of hotels are not delivering better-than-expected sleeping conditions.

“Delivering a superior sleep experience—from the quality of the bed, linens and pillows to the ambient sound and temperature of the room—is a huge opportunity for hotels to differentiate themselves from the pack and earn significant goodwill with guests,” said Jennifer Corwin, Senior Manager of Consumer Insights for Travel & Hospitality Intelligence at J.D. Power. “Of all the discrete variables of the hotel guest experience we measure, a better-than-expected night’s sleep is the one with the potential to drive the highest levels of overall guest satisfaction for those hotels that can deliver.”

Now in its 23rd year, the North America Hotel Guest Satisfaction Index Study was redesigned this year to incorporate much deeper guest profiling information and extended coverage of the full hotel customer journey, including the path to purchase, pre-stay communications and post-stay communications. The study also now includes property-level information throughout North America, updated food and beverage metrics and inclusion of vacation rental utilization metrics.

Following are some key findings of the 2019 study:

  • More zzzs, please: Overall satisfaction scores increase 114 points (on a 1,000-point scale) when hotel guests experience a better-than-expected quality of sleep. However, just 29% of hotel guests had such an experience. Of guests who do experience better-than-expected quality of sleep, 78% say they “definitely will” return to that property and 71% say they “definitely will” return to that brand.
  • The anatomy of a good night’s sleep: The top contributors to quality of sleep and, therefore, higher satisfaction scores, are comfort of bed; quietness of room; comfort/quality of pillows; room temperature; and comfort/quality of linens. Satisfaction scores for quality of sleep are also higher when hotels offer beyond-the-basics items, such as white noise/sound machines, earplugs, robe/slippers and authentic local decor.
  • Quality of sleep directly correlated to price of room: The highest rate of better-than-expected sleep quality is in the luxury hotel segment (42%), followed by the upper upscale (33%), upscale (31%), upper midscale (28%), midscale (28%) and economy (23%) segments.
  • Arrival and check-in experiences present opportunity to shine: The key elements of the check-in experience consistent with high hotel guest satisfaction scores are efficiency (ideally takes five minutes or less); accuracy; and offering a warm welcome. When any of those baseline criteria are not met, satisfaction scores tumble as much as 100 points.

Study Rankings

The following hotel brands rank highest in guest satisfaction in their respective segments:

Luxury: The Ritz-Carlton (for a fifth consecutive year)
Upper Upscale: Hard Rock Hotel
Upscale: Best Western Premier
Upper Midscale: Drury Hotels (for a 14th consecutive year)
Midscale: Wingate by Wyndham (for a fifth consecutive year)
Economy: Microtel by Wyndham (for a second consecutive year)

The 2019 North America Hotel Guest Satisfaction Index Study analyzes guest responses to more than 150 questions regarding their overall experiences and includes 85 officially ranked brands in six market segments. This year’s study is based on responses from approximately 44,890 guests who stayed at a hotel between June 2018 and May 2019.

For more information about the 2019 North America Hotel Guest Satisfaction Index Study, visit http://www.jdpower.com/resource/jd-power-north-america-hotel-guest-satisfaction-index-study.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

Anthony Bourdain

The amazing award-winning celebrity chef, writer and storyteller Anthony Bourdain has died on Friday morning at the age of 61. He was found dead in the tiny village of Kaysersburg inside his hotel room by his friend Eric Ripert and it was later confirmed as a suicide. They had travelled to France to film for their current series Parts Unknown on culinary traditions around the world.

Throughout his shows, he has inspired people to have adventure with both food and travel. His curious and adventurous spirit has lead to many journeys and has taken viewers around the world, visiting over 100 countries. He allowed everyone to open up to him with his splendid personality and drew in his audiences along into the fun while he explored different cultures through food. Anthony helped shine a different light in countries in which many viewers have never contemplated travelling to. Along with this, he was always able to reveal a broader story than the ones seen on the surface by many of us. The world will greatly miss this legend and his passion.

Anyone in crisis, or who knows someone in crisis, please call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255) or contact the Crisis Text Line by texting TALK to 741-741