Rolls-Royce Motor Cars announced today that Rolls-Royce Motor Cars Orlando has been honored as the brand’s 2019 Global Dealer of the Year. This prestigious award was bestowed on the business for its work in delivering the best-in-the-world owner experience to Rolls-Royce Motor Car owners in Central Florida. Rolls-Royce Motor Cars Orlando, part of Fields Auto Group, was chosen out of 135 retailer dealers worldwide for its consistency in delivering a world-class luxury experience and helping lead the brand to the best performance in its 116-year history.
“We’re honored to be singled out as the best of the best from the most prestigious brand in the world,” said Dan Fields, Dealer Principal of Rolls-Royce Motor Cars Orlando. He added, “we’ve invested in a beautiful new home facility and the best luxury staff in Central Florida. We are focussed on one thing, taking care of our clientele at every step of their ownership experience. Our clients demand the best and to be chosen for this award is an affirmation of our team and our way of doing business.”
Torsten Müller-Ötvös, Chief Executive Officer, Rolls-Royce Motor Cars, said, “I am proud to announce the results of our annual Global Dealer of the Year Awards. I congratulate all the successful dealers, but especially Rolls-Royce Motor Cars Orlando – a professional, well-organized and high-performing team, with outstanding achievement in all key areas of the business. A worthy overall winner.”
The Global Dealer of the Year is awarded to the top all-around dealer delivering excellence in Sales, Service, Bespoke, Provenance and all areas of customer service. “It’s not about the biggest dealer, this award recognizes the best. The best in all areas of client service,” said Martin Fritsches, President & CEO of Rolls-Royce Motor Cars Americas. He added, “I’m excited that we have an American dealer as Rolls-Royce Motor Cars Global Dealer of the Year.”
Rolls-Royce Motor Cars chooses the dealer of the year after careful consideration of a wide range of criteria. As a brand that values the luxury ownership experience above all else, service and owner satisfaction are at the top of the list. The company also reviews sales and operational performance as well as client satisfaction. Every aspect of the Rolls-Royce Motor Car ownership experience is expected to be effortless. That begins with the initial commissioning of a truly unique and exclusive motor car with one’s retail consultant.
Rolls-Royce motor cars are sold in more than 50 countries worldwide through a global network of 135 dealerships. The world’s premier luxury name delivered 5152 Bespoke commissions in 2019. Each one of these commissions is handcrafted by the men and women in Goodwood, Home of Rolls-Royce in England. In addition to being the home to the 2019 Rolls-Royce Motor Cars Global Dealer of the Year, the Americas has remained the largest region for Rolls-Royce deliveries for the past six years. The brand has 44 retail partners in the region, including 37 in the United States, 4 in Canada and one each in Mexico, Brazil and Chile.